AddressWho is Adica Insurance?
Adica Insurance is an Australian company which is part of the global MS&AD Group, headquartered in Japan. We offer motor vehicle insurance to the Australian market under the Toyota Insurance, Lexus Insurance and PowerTorque Insurance brands.
At Adica, we put people first. We strive to create a place where everyone is welcome, and everyone can flourish.
Here is a place you can learn and grow, challenge yourself and discover new possibilities. We have a strong culture of internal progression, and we love to help our people find out exactly what they're capable of.
We know that life is not all about work, but work is a big part of life, so we embrace flexibility to make sure work doesn't get in the way of the other things that matter. We operate a hybrid model - with office space for collaboration, creativity and relationship building, and home offices for focused work where you can better manage life's other demands.
Adica Insurance is recognised as an Employer of Choice and is also a certified Family Inclusive Workplace. We are also proud to be a member of the Diversity Council Australia.
The Role & The Team
Reporting to the National Assessing Manager, you will be part of the Claims and Service team, an inclusive and supportive team, performing interesting/customer service focused work and will be employed on a permanent and full-time basis.
This opportunity will see you:
- Supervise internal and external assessors in the Northern region, ensuring assessment quality, cycle times, customer service, and compliance with codes.
- Determine appropriate settlement methods for claims, negotiate repair costs, and establish market values for insured and third-party claims.
- Identify potential fraud or inconsistencies in damage claims.
- Review and comply with relevant state legislation (eg., WOVR requirements), provide technical support to the Claims department, and address customer inquiries and complaints.
- Supervise and monitor work in progress, coordinating work assigned to repairers, and ensuring quality of repairs.
- Conduct audits of assessments to ensure compliance with company guidelines in line with KPI’s.
- Meeting compliance requirements of relevant laws and regulations, industry codes, and ADICA organisational standards.
- Assist and manage catastrophe events and dealer claims.
This role will be remote and, on the road, covering NSW and QLD and can potentially be based in Sydney or Brisbane.
Your Skills & Experience
We are looking for someone who is/has:
- A trade qualification and a minimum of five years of post-apprenticeship experience in their profession as a panel beater, spray painter or motor mechanic; or
- More than five years of experience as a motor insurance assessor; or
- Completed a Certificate IV Vehicle Loss Assessing Course
- PC and computer literacy, and experience using assessing software.
- Current driver’s licence - required
- Experience in dealing with vehicle manufacturers in relation to motor vehicle repair matters – desired.
- Experience in using Microsoft Suite (e.g. Outlook, Teams, Word, Excel) – desired.
- Whilst not essential, Experience using EstImage (Stelvio) will be highly regarded.
What We Offer at Adica
At Adica we put people first, we strive to create a workplace where all employees feel supported and empowered. We have a range of initiatives in place to support you:
- A considerable discount on motor vehicle insurance discount for you and your family.
- 14 weeks Paid Parental Leave for all parents plus super payments for both paid and unpaid leave, up to 52 weeks.
- A Wellbeing Program for all staff.
- Events and initiatives to enjoy throughout the year
- Reward and recognition programs including company-wide Excellence Awards
- Access to an Employee Assistance Program 24/7, available for you and your family
- Flexibility with work location - we offer hybrid working to work from home and in the office.
Apply Now:
If you’re keen to join Adica and be a part of our team, please apply now. We encourage you to apply for this position as soon as possible.
We are passionate about building and maintaining a diverse and inclusive workforce. Adica is an Equal Opportunity Employer, and we encourage applicants from all cultural backgrounds to apply, and we will provide a safe and supportive workplace for people with disabilities.
Agencies, please note this vacancy is being managed by our internal HR team. We will contact our preferred agency partners should we require additional support. Thank you.
