AddressOur client, a specialist in their area are seeking a Motor Claims Consultant to join their dedicated Motor Claims team. They are committed to delivering excellent service and support to their valued customers.
As a Motor Claims consultant you will be responsible for:
- Managing and processing motor insurance claims from initiation to resolution, ensuring timely and accurate handling
- Conducting thorough investigations to determine coverage, liability, and the extent of damages
- Reviewing policy terms and conditions to accurately assess claim validity and coverage limits
- Communicating with policyholders, insurance adjusters, and third-party service providers to gather necessary information and documentation
- Providing professional and empathetic customer service, addressing inquiries, concerns, and complaints related to Motor Claims
- Negotiating settlements with claimants, repair shops, and other parties involved, while ensuring compliance with company policies and regulations
- Maintaining accurate claim records, documentation, and reports for internal and regulatory purposes
- Competitive salary package commensurate with experience
- Professional development opportunities and training programs
- Collaborative and supportive work environment
- Opportunities for career advancement and growth within the company
- A minimum of 1 years experience in Motor insurance claims
- Good knowledge of motor insurance policies, coverages, and claims procedures and be proficient using claims management software
- Strong analytical and problem-solving skills, with high attention to detail
- Excellent communication and interpersonal skills, with the ability to effectively interact with customers and stakeholders
- A customer-centric approach with a focus on providing exceptional service
Additional information
- Hybrid/Flexible working arrangement on offer
- Good central Sydney CBD location
- Career Development and strong training program in place
