Motor Claims Consultant - Parramatta

Create an impact as a Motor Claims Consultant.

Join the largest insurance group in Australia and New Zealand. 

For over 165 years, CGU has partnered with Australian families and businesses. Part of Insurance Australia Group (known as IAG), we’re a leading commercial, rural and personal lines insurer and a top-three provider of workers compensation insurance. 

WFI is insurance you can shake hands with. Part of Insurance Australia Group (known as IAG) we’re one of Australia’s leading rural, business and strata insurers, who still believe in friendly, personal service.

YOUR ROLE

We’re looking for multiple Motor Claims Consultants to join the WFI and CGU claims team based across Australia on a full-time permanent basis. Your main objective will be to assist customers and stakeholders with navigating through the Motor Claims process. You’ll need to be able to proactively manage customer claims and drive productivity, cost and quality outcomes aligned to our Intermediated Insurance Australia (IIA) strategy. This will include responding to high volume of calls and correspondence from direct customers, brokers, and authorised representatives regarding general queries and complaints associated with their claims, resolving compliant issues, mitigating risk and overall providing exemplary customer service interactions to our brokers, partners and customers at a time where they need us the most. Having the drive to continuously learn and develop your insurance knowledge is key to the success of this role.

Your IAG journey commences on Monday 8 April 2024 with a comprehensive, 6-week induction in the IAG offices. Working from home suitability will be assessed and mutually agreed once fully competent in the role. This will be for a period of up to 3 months. Office locations can be Parramatta, Brisbane, West Perth, Melbourne CBD, Adelaide. You’ll work Monday to Friday with national public holidays off, shifts allocated between 8:30am – 5:00pm local time, so you need to provide full availability to work within these hours.

Please note: To work from home, you’ll need high speed internet connection and a private home office set up. 

ABOUT YOU 

• Effectively communicate with customers and diffuse conflict situations
• Strong customer focus including well developed customer service skills
• Intermediate computer skills – ability to troubleshoot
• Great attention to detail
• Confidence to make decisions
• Ability to prioritise and manage time effectively in a high-pressure environment.

You’ll be operating in a fast-paced inbound call centre environment with brokers and insurance providers. High level of communication, displaying empathy and the ability to be resilient is an absolute must.  In return you’ll be part of an engaging team that makes a difference. 

Applications close Sunday 17 March 2024.

ABOUT US​ 

At CGU and WFI you’re not just part of one brand, you’re part of a large purpose-led trans-Tasman group called IAG, dedicated to making your world a safer place.     

IAG is the largest general insurance group in Australia and New Zealand. We’re also a tech and research facility, a hub for climate change experts and a centre of resilience design. We chat over coffee with customers, advocate for them in the corridors of Parliament and back them up in the community when life’s moments hit hardest. ​ 

​ 

You’ll know our brands – NRMA Insurance, CGU, WFI, ROLLiN’, AMI, NZI, and State Insurance to name a few. Together they turn our IAG purpose of making your world safer into action by helping, supporting ambitions and making insurance accessible. 

​ 
We celebrate unique viewpoints shaped by life experiences, cultures and passions. We expand careers, genuinely connect with community, lead with a powerful purpose and celebrate what makes you individual.  

We’re also guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses and communities. Collaborating on Indigenous-led solutions that enable growth, develop resilience and create meaningful change. 

We're passionate about social issues, walk the talk on sustainability and strive to do more than standard on things that matter, including women in senior leadership, Indigenous empowerment and creating inclusive environments. We're committed to being a safe and supportive workplace for all our employees.  We do this because we’re ready for you. 

All this shows up in what we offer:  

• Grow your financial future with 13% superannuation as standard
• Access up to 50% off personal insurance, including home and motor insurance
• Grow your career through dynamic secondments 
• Partner discounts on every day and special occasion items
• Join great employee network communities
• Community volunteer days and team volunteer activities.

We’re ready for you. Apply today.  

Learn more about who IAG is here. 

What’s next? 

Click Apply! From here, you'll be taken to the IAG virtual assistant, Ready, who’ll walk you through the application process, a quick assessment and possibly a video question. This usually takes 20-30 minutes to complete. If you qualify for the job, Ready will also book you in for an interview! 

Remember to keep an eye on your emails and text messages once you’ve applied.