Msp Network Engineer

Cursa is a long-standing ICT Managed Service Provider (MSP) founded on the Gold Coast.

We are looking for a driven individual to complement our team in 2024 and as such provide hands on support to our clients and join our team for an immediate start. 

Ideally this role will suit someone who has proven experience administering multi-platform environments and is able to manage themselves.

The role will involve liaising with clients to better understand their system needs and help develop solutions for them.  The applicant must possess very strong understanding and experience with the latest Microsoft SME software solutions such as 365, Windows Server, routing/networking technologies, and have worked with Small to Medium Business solutions.

Responsibilities:

• Providing professional yet friendly support to our clients.
• Resolving client problems, queries and complaints in an effective and timely manner.
• Monitoring service requests submitted to the support team.
• Proactive Monitoring of customers' Systems & Services.
• Ensuring all users know the current status of their individual problems.
• Liaising effectively with Suppliers and vendors.
• Logging and keeping notes up to date using our in-house ticketing system (Kaseya)
• Installing/relocating any computers, printers and communications equipment as required.
• Assisting with developing and enhancing relevant standards, procedures and guidelines.
• Escalating jobs to Senior Engineers as required.
• Troubleshooting issues over the phone, remotely (using our remote support tool) and onsite.
• Managing your time and scheduling of jobs.
• Provide remote support to a diversity of client environments
• Windows Desktop and Microsoft application support.
• Mac device and application support.
• CCTV configuration and deployment.
• SIP and VOIP configurations and support
• Support Microsoft Active Directory and Exchange environments.
• Support Remote Desktop Services, Hypervisor & VMWare platforms
• Assist with the provisioning of Hosted Solution such as VPS Servers, Hosted Exchange, Hosted Anti-spam, Desktop applications and other 3rd Part Applications.

Key qualities of the candidate include:

• Ability to work as a member of a team.
• Ability to work without supervision.
• Good oral and written communication skills.
• Good skills in personal work organisation.
• Time Management
• Fast Learner
• Passion for the industry
• Pride in presentation

Technical Requirements:

• Advanced knowledge of operating systems (Windows, Linux, macOS).
• Expertise in virtualization technologies (VMware, Hyper-V, etc.).
• In-depth understanding of networking protocols, configurations, and troubleshooting (including firewalls).
• Mastery of hardware components and server architecture.
• Microsoft 365 platform administration: Exchange, SharePoint, Teams, Entra ID (Security/Compliance not required but desirable) 
• Microsoft Server Administration knowledge.
• Cybersecurity expertise, including threat assessment and mitigation.
• Experience with data backup and recovery solutions.
• High level of document management

Beneficial Knowledge/Certifications:

• Server Administration / Networking experience
• Microsoft Engineering Certifications for Windows Environments
• Microsoft 365 Solutions
• Experience with Kaseya VSA/BMS/IT GLUE
• Corporate IT Support Experience

Additional Info:

• This is not an entry level position, please do not apply for this position unless you have the required experience in hardware installations/builds/moves/fault determination and network communications.
• You will be a enthusiastic team player with a passion for personal and professional growth. Having worked for an MSP previously will be an advantage in your application.
• Hybrid work-from-home/work-from-office role opportunities.
• Ongoing training and development
• Must have a current driver's licence with a clean record.
• You must speak fluent English with the capability to clearly articulate yourself to your peers and to our clients.
• Must be an Australian Citizen or have permanent Residency
• Must be living in Australia now. International applications will not be accepted.
• Background security checks and reference checks may be conducted on potential candidates prior to employment.
• Candidates must be able to participate in our after-hours emergency service roster as required. 

This is a full-time, office based position working on the scenic Gold Coast. Typical work hours are Monday to Friday, 8.30am to 5.00pm (excluding public holidays). 

** Candidates must be available to work outside these hours if required.

Want to join the Cursa team?

If you are ready to build your career with an organisation that prides itself on customer focus and keeping ahead of the curve, then send your application in now!!

We ask that you provide a current resume & cover letter along to support the above requirements of the role.

Please note that only applicants meeting the criteria outlined above will be contacted as part of the short-listing process.

No agencies please!