AddressIf you're passionate about creating unforgettable experiences, driving sales growth, and leading a team to excellence, then we've got the perfect opportunity brewing just for you!
Join our friendly crew across three Townsville locations – Domain, Strand & Stockland and lead the charge as our new Multi-Site Store Manager at The Coffee Club! 🌟
Who are we?
From the very beginning The Coffee Club was founded on family, friends and customer needs. The idea was to create a place that was more than just somewhere for people to meet for coffee; it would be more casual, comfortable – yet sophisticated, stylish – yet affordable. Now serving millions of loyal customers as one of the world's largest Australian café chain. The Coffee Club is part of Minor DKL Food Group who is a leading Australian retail food franchisor and the Australian subsidiary of the Thai-listed Minor International PCL.
What is the role?
As a Multi-Site Store Manager, you will be responsible for proactively leading the team during service, ensuring effective performance across all areas to deliver a memorable customer experience. The key responsibilities are:
- Lead the team during service to ensure effective performance and memorable customer experiences.
- Achieve targeted labour budgets through insightful rostering and analysis of store trends.
- Assume P&L responsibility, managing costs effectively, and proactively identifying risks to expenses.
- Conduct monthly stocktakes, review results, and address variances to optimize inventory management.
- Ensure accurate stock orders aligned with business sales trends to minimize wastage and maximize profitability.
- Recruit and develop key members of the team, ensuring a talent pipeline and succession planning.
- Train and assess teams to increase capacity and performance, driving operational efficiency.
- Set clear goals and objectives to foster accountability and ownership within the team.
- Develop and maintain a safe workplace, adhering to safety and wellbeing policies and procedures.
Who are we looking for?
You are someone who is a go-getter and likes to be hands-on providing great customer service. As well as having a passion for upskilling and motivating teams, you will possess:
- Proven experience in a store leader role or multi-site management within the hospitality or retail industry.
- Strong leadership skills
- Excellent communication and interpersonal skills.
- Sound knowledge of financial and business operations, including experience managing budgets, P&L responsibilities, and understanding COE & COGS.
- Demonstrated ability to drive sales growth and deliver exceptional customer service.
- Flexible availability, including evenings, weekends, and holidays as required.
- Food Safety Supervisor Certificate is essential.
- Responsible Service of Alcohol Certificate and Current First Aid Certificate preferred.
Why should you come work for us?
Be part of a high-energy culture and a host of other benefits including employer-funded paid parental leave, purchased annual leave, flexible working arrangements and access to a subsidised training and development program just to name a few!
How do I apply?
If you're ready to contribute your skills and passion to our team, we want to hear from you!
To apply, please submit your CV & a Cover Letter addressing your suitability for the role.
Hit the Apply Now button!
If you are successful in the initial screening process, we will contact you to discuss the role further.
