National Field Operations Manager

Lindt boasts a culture that's both dynamic and inclusive, seamlessly blending tradition and innovation. Recognising the brilliance that resides within each employee, we've curated an environment where confidence thrives, risks are embraced, and the courage to challenge norms ignites. This landscape isn't just about today; it's about sculpting the Lindt brand for the delight of future generations.

With our existing range of premium quality chocolate and innovative new product development, we are looking for a dynamic Leader, with strong presence, who in the role of National Field Operations Manager can translate Commercial Strategy into effective and efficient in store execution plans, delivering a transformation of our Field Operations across Australia.

A day in your life could be:

Leading the State Field Operations Management team, through understanding individual and team needs, harnessing collective strengths to drive the success of the business. Proactively coaching the team for performance and passionately instilling a ‘One Team’ approach and developing their leadership capability, to enable the implementation of the ‘Perfect Store’ program through field execution.

Collaborate with National Business Managers and the Shopper Marketing team to develop plans for channel coverage that optimises business growth through improved distribution and activation. Plan and prepare for all seasonal and major event activations, through ongoing engagement with Shopper Marketing and the Commercial Account teams.

Manage Lindt’s third-party brokerage arrangements for SA, WA and TAS ensuring alignment with the Lindt field standards and needs of the Commercial Account teams.

Leveraging system capabilities and additional AI capability to automate planning and undertake data analysis to identify continuous improvement opportunities in the way the Field plan and execute in-store availability.

Who are we searching for:

• We’re seeking someone with sound Senior level leadership and team management experience, leading large, geographically disbursed teams, who can translate their learnings and experience into transformation efforts with our field team.
• Have exceptional people leadership capability and a gift for coaching others and building trust with stakeholders and partners.
• Strong organisational and relationship building skills, with excellent communication and interpersonal skills.
• Excellent systems skills and an intimacy with CRM tools (including experience leading system enhancements and/or implementation), with exposure to AI solutions in Field applications a district advantage.
• Competency across Circana, Neilson, and Field Management systems.
• Experience in constructive conflict management and resolution.
• Change management capability, including the ability to adapt quickly to changing environments and lead others through change.

Are you ready to Enchant the World with Chocolate?

We'd love to get to know you!