First Nations - Customer Service Officer - Licensing Operations

Are you a talented and passionate individual from the First Nations community?We invite you to join WaterNSW and be part of a thriving, inclusive team that celebrates diversity and values unique perspectives.At WaterNSW, we communicate openly and honestly whilst maintaining respect for one another. We understand everyone is different, and this is what we value as part of our inclusive culture.We are currently recruiting for a Licensing Officer and would love to hear from you!Acknowledgement of Country
WaterNSW acknowledges the Traditional Owners of the land, sea and waters, of the area that we live and work on across Australia. We acknowledge their continuing connection to their culture and pay our respects to their Elders past and present.Our perks and benefits:We believe that our employees should be as well taken care of as our rivers, dams, and pipelines, that’s why we offer a load of benefits.Aboriginal Support NetworkFlexible workingWork a 9-day fortnight at full pay on the Enterprise AgreementUp to 16 weeks paid parental leaveYearly corporate wear allowanceProfessional development and educational assistanceA supportive and inclusive work culture that embraces diversity, cultural understanding and valuesAn opportunity to work on country and be part of a team that is making a real difference in the NSW communities. (Visit our First Nations programs page for more information)Location: New South WalesSalary: $75,931 Base + SuperTenure: 12 month Term, Full TimeWhat we are looking for:

• A strong desire to contribute your skills and expertise to our business
• Someone who is of Aboriginal or Torres Strait Islander decent / identifies as an Aboriginal or Torres Strait Islander and is accepted as such by the community in which they were born, has lived or currently lives
• Knowledge of best practice Customer Service principles
• Demonstrated proficiency in the use of corporate systems and databases for the accurate storage and extraction of information and processing of customer requests
• Provision of excellent Customer Service and experience to respond to customer enquiries and resolve customer conflict
• High level interpersonal and communication skills.

Join us on our journey to build a more inclusive workplace and make a difference in the lives of our customers and communities.What you will work on:

• Complete administration activities to enable customers to secure and manage their water access licences and approvals in a manner consistent with legislation and WaterNSW standards
• Prepare regular reporting as required to monitor and provide insights into the processing of applications and Customer Service standards.
• Process applications to ensure compliance with regulatory requirements and WaterNSW standards, and provide reporting and insights to improve customer experience.
• Work collaboratively with the Assessments & Approvals team to support effective change management process and leverage technology to improve performance standards and embed new ways of working in assessments and approvals.
• Resolve customer queries and complaints as the first point of contact for Assessments & Approvals, escalating issues where appropriate and in line with relevant procedures.
• Provide education to the business and customers on Licensing Operations and regulatory requirements when accessing water.

WaterNSW operates the state’s dams, capturing and storing water, and then supplying it ready for distribution – for the environment, agriculture, industry and the community. With 41 major dams and hundreds of waterways across the state, we play a vital role at the source of the state’s water, delivering two thirds of all water used in NSW.We’re the people taking care of the state’s water at the source – capturing, storing, delivering. Find out more atFor full details about this role please review the .Need support with your application? Reach out to our Talent Acquisition Partner to set up a discussion - Azmine Amer at azmine.amer@waternsw.com.auPlease note applications for this position will close on 08 July 2024Privacy and collection of your personal informationIf you apply for a position via our website or , WaterNSW may collect your personal information. Please visit WaterNSW’s to view the Careers Collection Notice for more information about how WaterNSW collects, uses, and discloses your personal information.