Address Lead, Inspire and Motivate your team at Beaumont Tiles!
Lead and inspire a national team of 15 staff members
WFH 1 Day Per week! Competitive salary package
Free Onsite Parking
THE ROLE...Reporting directly to the National Customer Service Manager, the National Order Management, Fulfillment, and After Sales Team Leader will play a pivotal role in leading a high-performing Customer Service team. The successful candidate will ensure the delivery of exceptional levels of customer satisfaction across our national customer base by overseeing accurate and timely order fulfilment and after-sales services.
Responsibilities include:
Manage ORDER MANAGEMENT, fulfilment, and after-sales resources, both locally and overseas
Lead the team in delivering a nationally consistent customer service capability, including product, installation, and other service solutions
Maintain cost-effective and efficient ORDER MANAGEMENT, fulfilment, and after-sales functions within the customer service department
Ensure reliable and timely customer information is provided
Foster cross-functional relationships to support system and process execution.
Lead a national approach to workload allocation and management.
Drive positive outcomes by meeting performance objectives and KPIs
FOR YOU...The challenge for you is to bring your leadership ability, positivity and energy to the team. You will be motivated to succeed, and constantly develop your industry knowledge so that you are a true expert in your field.
To be successful in this role you will possess:
Knowledge of supply chain processes within the industry
Understanding of order and stock management
Commitment to delivering orders on time
Excellent leadership, management, and operational planning skills
Proficiency in administration and organisational skills
Strong attention to detail and ability to work under pressure
Effective communication skills, both verbal and written
Technologically savvy with strong computer skills
Ability to adapt to various situations and embrace change
Innovative problem-solving skills and creative thinking
Respectful, with high integrity and dedication to safety
OUR CULTURE…At Beaumont Tiles, we believe that creating a culture of belonging and inclusivity is crucial to our success, and we strive to reflect the diversity of our local communities in our workforce. At the same time, we recognise that people are more than their roles and titles. We want everyone to feel included, secure to explore areas they feel passionate about, and empowered to develop their full potential.
THE PERKS…
Be part of a market leader and nationally recognised company
Attractive remuneration packages
Employee assistance program (EAP)
Training and development opportunities
Exclusive employee discounts
Fun and collaborative work environment
ABOUT US…Beaumont Tiles is Australia's biggest tiles and bathroom ware retailer with over 110 outlets Nationwide. An innovative market leader, Beaumont Tiles buyers travel the globe to bring back the best in tiles, stone, and bathroom ware. Beaumont Tiles has company-owned and franchised stores servicing trade, home builders and renovators, and the commercial sector. www.tile.com.au
HOW TO APPLY…If you are looking for the next step in your career, this is a great opportunity for you to make your mark and further develop your career with a growing and successful company. If you want to join a great team, click 'Apply' now!
Enjoy your work with Beaumont Tiles!
