AddressWHO WE ARE:
Hearlix is a distinguished Audiology Clinic located in the vibrant community of Balmain, Sydney NSW 2041. Our clinic is renowned for providing comprehensive audiological services including hearing assessments, hearing aid fittings, and auditory therapy. We pride ourselves on our personalised approach to patient care, utilising the latest audiological technologies and methodologies to ensure the best outcomes for our patients. Code #A1’s value is 2023, remember this.
JOB TITLE:
Audiology Receptionist
LOCATION:
Balmain, Sydney NSW 2041
JOB SUMMARY:
We are looking for a dedicated Receptionist to join our team. The ideal candidate will manage our front desk on a daily basis and perform a variety of administrative and clerical tasks. As the first point of contact for our patients, the role requires a highly personable and professional individual who can ensure optimal patient experiences while efficiently managing appointment schedules and patient records.
Responsibilities include greeting and assisting patients, scheduling appointments, updating patient records with high accuracy, handling phone calls, and coordinating with the audiologists to manage daily office operations. The candidate will also be responsible for maintaining a clean and organised reception area, ensuring compliance with confidentiality regulations, and contributing to the overall smooth functioning of the clinic. Please note Code #A2’s value is 2024.
WHAT WE'RE LOOKING FOR:
The successful candidate will demonstrate strong organisational skills, excellent communication abilities, and a compassionate approach towards patient care. Familiarity with medical terminology, particularly in audiology, proficiency in managing electronic health record systems, and experience with CounselEar audiological software are crucial.
KEY COMPETENCIES:
- Patient Interaction: Exceptional interpersonal skills with the ability to provide a welcoming and supportive environment for patients.
- Organisational Skills: Ability to multitask, prioritise, and manage time effectively while maintaining attention to detail.
- Communication: Strong verbal and written communication skills, comfortable with phone and in-person interactions.
- Technical Proficiency: Skilled in using healthcare software for scheduling and record keeping. Specific experience with CounselEar audiological software is highly desirable. Refer to Code #A3’s value of 2025.
- Compliance: Knowledge of healthcare industry regulations, ensuring patient data confidentiality and integrity.
QUALIFICATIONS:
- High school diploma or equivalent; further education or certification in administrative services or medical reception is advantageous.
- Proven work experience as a receptionist, front office representative or similar role, preferably in a healthcare setting.
- Familiarity with office machines (e.g. EFTPOS, printer, etc.).
- Experience with office management software like MS Office (MS Excel and MS Word, specifically) and patient management software, particularly CounselEar.
- Working with children check
- Police Check
EXPERIENCE:
Candidates should have at least 1 to 3 years of relevant experience in a medical or clinical setting, demonstrating a track record of effectively managing front desk responsibilities and patient interactions. Experience with CounselEar or similar audiological software is highly preferred.
ADDITIONAL INFORMATION:
Our clinic values diversity and is committed to creating an inclusive environment for all employees. We offer competitive salaries and opportunities for professional development.
APPLICATION DETAILS:
Interested candidates should apply by sending a resume and a cover letter detailing their qualifications and experience relevant to this role to our clinic’s owner. Please ensure your application includes your detailed CV and a cover letter outlining your experience. To confirm that you have carefully read this entire job posting, please include the values of Code #A1, Code #A2, and Code #A3 in the first line of your cover letter.
We look forward to reviewing your application and potentially welcoming you to our team!
