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SalaryBila Community Group is a quality-certified NDIS registered service provider and recognised industry leader in the Disability and Community Services Sector. Bila Community Group takes pride in employing people who share our commitment and passion for putting the client at the centre of every decision we make and delivering quality services at all times.
Reporting to the Manager Intake and Agreements, the Intake Officer is responsible for:
Delivering a welcome to Bila Community Group for all clients approaching the organisation for support. Managing the assessment planning and administration associated with the Intake process, including requests for service for people with complex lives and circumstances Ability to utilise the onboarding process to identify risk and mitigation strategies and propose compliant options for service delivery to the client and the service delivery team
Key Accountabilities:
Actively contribute as a key Intake team member to successfully onboarding clients who approach Bila Community Group for services and support.
Undertake the onboarding process promptly, efficiently and respectfully, ensuring Bila Community Group services are approachable and easy to use for clients, families and support networks.
Expertly engage external agencies and professionals where required in the onboarding process.
Provide expert advice regarding NDIS plans, budgets, utilisation, and service options at Bila Community Group designed to maximise client outcomes.
Utilise needs assessments to recognise critical information for service delivery and ensure all critical information is considered and utilised to support high-quality support.
Maintain current and accurate client records using the Bila Community Group Client Management Record System.
Liaise with internal and external partners to manage the requirements of Intake and Agreements.
Our Successful Applicant will ideally have:
Experience in delivering an intake service with associated skills in the provision of assessments and other intake functions
Strong interpersonal skills, enabling effective communication with our NDIS participants/families
Knowledge and understanding of NDIS Plans and service agreements
High-level time management, organisation and multi-tasking skills.
Ability to build and maintain professional relationships.
All applicants must be willing to obtain the relevant mandatory screening clearances and hold relevant industry standard certificates and qualifications.
