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Form of workPosted: 02/01/2024 Closing Date: 02/02/2024 Job Type: Fixed-Term Part-Time Location: All Perth WA Job Category: Community Services and Development A little about us: EverAbility Group have a long and proud history of providing services for people with disabilities across Western Australia and Tasmania. Together, our team of nearly 200 staff and over 500 volunteers support our growing group of diverse services.
This opens up a world of possibilities for our clients – and also opens up a host of career opportunities for you! Our growing family of services at EverAbility Group include: VisAbility - our specialised service supporting people with blindness or vision impairment. Guide Dogs WA and Guide Dogs Tasmania – our iconic service raising and training life changing assistance dogs.
Kites Children’s Therapy – our early intervention support, advice and solutions service transforming the lives of children and their families living with disability or developmental challenges. Perron Place - our innovative and collaborative community centre.
Job Description EverAbility Group is seeking for a part-time Intake Officer working 22.5 hours per week - 12 month contract with possibility to become permanent - office based in Victoria Park (near Victoria Park train station). Key responsibilities and accountabilities Provide a high standard of customer service by displaying accurate, responsive, respectful, and effective communication to all external enquiries. Provide accurate and detailed information on EverAbility’s services.
Determine clients’ eligibility for services. Support access to EverAbility’s services, by liaising with funders and external referrers. Document client information using accurate data entry in EverAbility’s Client Management System, and other systems as required.
Manage CHSP transport booking. Schedule and follow-up initial client appointments as required. Actively keep across a broad range of funding options within disability, health, and aged care.
Document client information using accurate data entry in Client Management System, and other systems as required. Promptly answer external and internal communications related to new clients, and general enquiries in a timely, and professional manner. Ensure all checks (i.e. ensuring funding is available) prior to clients accessing VisAbility’s services.
Represent VisAbility at events, and engagement opportunities. Respect and maintain the privacy and dignity of clients and assure client confidentiality at all times. Desired Skills and Experience Skills and attributes required Essential: Highly developed customer service skills.
Ability to maintain a high level of confidentiality and professionalism. Demonstrate initiative, follow processes, take direction, and work without close supervision. Well-developed interpersonal skills and an ability to work effectively in a team environment.
Excellent communication skills and telephone etiquette. Ability to communicate with a diverse range of people. Flexibility, resourcefulness and effective time and stress management.
Desirable: Certificate III in Disability Services Experience in a customer service role within disability, aged care, or a related field. Experience working within the NDIS environment. Experience in Microsoft Word, email…
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