AddressAbility Action Australia is currently experiencing significant growth and we are seeking experienced individuals to step into our Concierge Team. As part of our Concierge team you will provide on the ground support to internal and external stakeholders, and you will be responsible for providing a positive and proactive service to all... from initial query, to service delivery, to supporting NDIS participants get more out of life today!
We have opportunities available in the following locations. This role will see you working from the office, but will provide flexibility to work from home on occasions.
- VIC - Chapel St, Prahran
- NSW - Camden, Penrith or Parramatta
- WA - Herdsman Office
You are passionate, driven to succeed and thrive on customer service, and have the ability to build and develop good working relationships. Your ability to manage multiple priorities while continuing to provide strong customer service will be the key to your success in this role.
On a daily basis, you will:
- Efficiently and effectively allocate referrals to ensure that NDIS participants are provided appropriate services promptly
- Work closely with all NDIS stakeholders to convert enquiries to referrals whilst maintaining exceptional customer service
- Provide guidance, support and advice to Participants and others regarding our services and the broader scheme
- Work collaboratively with operational staff and leaders to ensure a positive intake and service delivery experience
- Manage new and existing funding requests to ensure NDIS funds are available for service
- Provide high quality and individually tailored advice to participants who are navigating the NDIS
- Ensure robust case management activity with all activity entered into the system, ensuring all progress, plans, communications and interactions with participants and stakeholders are clearly documented
The ideal candidate will have the following:
- Ability to commence from the 8th April 2024
- A sound understanding of person-centered thinking, the principles of the NDIS and the National Disability Service Standards, with experience working within the NDIS and/or disability sector
- Experience in an intake or similar role (desirable)
- NDIS Worker Screening Clearance & Working with Children Check
- Case management or related experience
- Exceptional customer engagement skills and experience, delivering high quality, individually tailored service
- Highly developed communication and negotiation skills
- Ability to work independently, set own priorities, work to targets and respond to a changing environment
- Proficient in PC based applications e.g. Microsoft Office, database applications
- Ability to understand and work within prescribed systems and procedures
For more information, or a confidential discussion, please reach out to Karissa at kketley@abilityactionaustralia.com.au. If you do not have an up to date resume, please feel free to reach out via LinkedIn - https://www.linkedin.com/in/karissa-ketley/
