Address
Form of work Across Australia Just Better Care provides in-home aged care and disability support services, supporting people to live independently.
Explore the opportunity to develop your career in a growing industry
Join a friendly, professional business that provides you with ongoing training and support
Enjoy the benefits from joining a national network, whilst working locally
Just Better Care Mid North Coast is a rapidly expanding locally-owned aged care and NDIS provider. We provide comprehensive and highly personalised services that are tailored to each client’s needs because, as individuals, they’re unique!
Just Better Care Mid North Coast has an exciting opportunity for a Support Coordinator to join our friendly and supportive team. Our new recruit will work with a talented team and for an organisation that values, respects and is genuinely passionate about high-quality care.
Together we’ll work to help clients achieve their goals by connecting them with support to build their capacity, connection, and community engagement.
The role:
Research, coordinate and manage a range of supports to suit individual needs across multiple providers
Coordinate access to support items in an NDIS Participant’s Plan in line with the preferences of the participant to achieve the outcomes identified in the plan
Support participants to strengthen their ability to connect with informal, mainstream and funded supports, and to increase capacity to maintain support relationships, and resolve service delivery issues within their local communities
Support individuals to build their capacity and networks with the aim of greater choice, control and independence in managing their personal lifestyle choices
Strengthen and enhance the participants capacity to coordinate supports, self-direct and manage their own supports and participate in community
Ensure all reports are written in accordance with the NDIS framework and in a timely manner
Assess mainstream, community and informal provider options and link and guide participants through their choices
Negotiate services to be provided and their prices (including quotable services), develop service agreements, and create service bookings
Liaise with plan managers regarding funds and claim management categories
Ensure that service provision is informed by the participants’ individual needs and is in line with current participant protocols or individual service plans, from JBC or other services engaged through Supports Coordination
Work with customers and their natural supports to assess the quality and value of the supports provided and ensure that they are meeting the participant’s individual needs
Actively support participants to connect with their communities and encourage participation in both mainstream and community options
Affirm and record progress of participants identified goals to be achieved through their supports
Where appropriate, assist the participant to get ready for their plan review
Where appropriate, assist participants to decide on what actions to take in order to achieve goals in relation to exploring housing options and life transition planning
Ensure quality standards are maintained at all times and adhere to Just Better Care’s Quality Management System and the NDIS quality and safeguarding practice standards
Respect the privacy and dignity of all participants
What you will need:
Essential
Knowledge and understanding of the National Disability Insurance Scheme (NDIS) and the disability sector
Demonstrated high level awareness of issues affecting the disability sector and people with disabilities
Experience in providing services to customers including assessment and monitoring processes and other services including mainstream
Experience in (or the willingness to learn) risk assessments within a workplace safety context
Demonstrated experience in working toward targets to meet program outputs and outcomes
Demonstrated high level verbal and written communication skills, including familiarity with and confidence in using, the Microsoft Suite
Demonstrated commitment to working within a strengths based, person-centred framework
Sound leadership skills
Proven relationship management with all internal and external stakeholders, as well as good interpersonal and negotiation skills
Ability to work effectively, efficiently and accurately and prioritise workloads
Demonstrated problem solving skills and the ability to leverage networks
Current and clear NDIS Worker Check
Valid Australian driving licence
Evidance of COVID Vaccination
Desirable
Relevant tertiary qualification
Experience and skills to work competently alongside people, their family and carers in their local community to build their capacity to participate in the community and manage some or all aspects of their plan.
Previous management or coordination experience in the disability, health/aged care, not for profit, or community services sector
What we offer:
Training & professional development opportunities (including free access to online learning tools & programs)
Friendly, flexible and supportive work environment
Access to our free Employee Assistance Program
Staff recognition programs
Staff wellness and wellbeing programs
Next steps:
If you would like to join our growing team and become part of our friendly, professional network please Apply today.
