Network Control Officer

The Public Transport Authority’s (PTA) vision is to be recognised as a leader in providing world-class public transport services and solutions. As a fast-growing economy, Western Australia’s public transport system is recognised as the best in Australia and is one of the most efficient, clean and safe networks in the world. At the heart of our success lies our robust rail transport network, pivotal to our growth, driven by transformative projects like METRONET that cater to the evolving needs of our community. Facilitating the movement of millions demands the expertise and dedication of a skilled workforce.Securing your network!About the roleNetwork Control Officers play a pivotal role in the management and safety of rail operations and maintenance activities across the PTA’s rail network. Network Controllers take the lead in ensuring rail operation is safe for workers and passengers alike and is timely and efficient. You will use complex systems to manage rail traffic, protect safe working activities and respond to unplanned events. To meet our passenger expectations, you will need to act decisively and remain calm under pressure.This opportunity presents a unique chance to join the operational hub of the Perth Rail Network amid an unprecedented phase of expansion. Alongside this, you'll have the opportunity to operate from a cutting-edge, fully integrated Control Centre scheduled for completion in 2024.About youThe ideal candidate for this role possesses a solid grasp of modern customer service practices, strong interpersonal skills, and a proven track record in conflict resolution. You should thrive working within a team environment, with the ability to think clearly during stressful situations and make clear decisions under pressure being crucial. Ideally, you will have a background in a Control Room or similar environment, though significant experience working in complex operational environments would also be of great value. Our passengers are the reason we are here, and your approach to your work will be to deliver exceptional customer service to meet their needs.Our ideal candidate will possess: -

• Well-developed and effective communication, interpersonal and de-escalation skills;
• An ability and desire to work effectively both in a team and independently, with the flexibility to adapt in a changing environment.
• The ability to work unsocial hours including shift work and weekends.
• A C class drivers’ licence

What’s on Offer!We provide a six-month training program for this role, so learn whilst you earn!After successful completion you will obtain a Certificate IV in Rail Network Control with Transperth Train Operations. You will need to be available to commence our training program starting 8 July 2024.

• An attractive remuneration package.
• Five weeks of annual leave; 13 weeks of long service leave after 10 years then subsequently every 7 years of continuous service.
• Salary sacrifice options.
• Uniforms supplied
• Access to Health and Wellbeing Program
• An array of opportunities avialblle in the rail industry.

Join us on this exciting journey as we redefine the standards of customer service in public transportation. Together, we'll create memorable experiences and keep the wheels of progress turning!There are several stages of the Network Control Officer recruitment process, and you must be available to attend each stage with the following dates below:

• Aptitude Testing (online): 15 – 18 April 2024
• Attend in person the Assessment Centre: 29 April – 3rd May 2024
• Attend in person the Psychologist interview and medical assessment: 20 – 24 May 2024

(These dates are subject to change)This is a pool recruitment process where suitable applicants will be placed in a pool for 12 months from which appointments will be made for this or similar positions. Initially this selection process will be used to fill the above vacancies, but it may also be used to appoint to similar positions that may arise in the agency within the next (12) months on a permanent or fixed-term basis with possibility of further extension(s) and/or permanency.The PTA is an equal opportunity employer and encourages people with disability, Aboriginal and Torres Strait Islander people and persons from culturally diverse backgrounds to apply.Further InformationPlease refer to the attached JDF – Network Control Officer for full details about the positions, including any special requirements relevant to appointment.Please contact Mr Leigh Richardson Network Control Manager (08) 9326 2763, during office hours for specific information about the role.For more information about the PTA, please visit .How to ApplyTo be considered for this process, you must submit the following: * A current CV with two work related referees

• A Covering Letter addressing your interest and operational experience in an urban rail network or similar environment.

All applicants will be assessed on their merit, with the most competitive candidates invited to attend an Assessment Centre between 20 and 24 May 2024 as well as be required to pass a medical if further successful.Applicants are requested to apply online using the ‘Apply for Job’ button at the top/bottom of the screen. Please note the closing date and time, as no emailed, late or pro forma applications will be accepted.Please note you will be required to complete the PTA Integrity and Qualification Consent Form and an Australian National Police Clearance should you become the recommended applicant through the recruitment process. Adverse outcomes of Integrity reviews and NPC’s will not necessarily disqualify an applicant from the selection process. All PTA positions are subject to ongoing integrity screening. Suitable applicants will also need to undertake a full and comprehensive medical assessment.Attachments-
-About the PTAThe Public Transport Authority of Western Australia (PTA) is responsible for the operation of all bus, train and ferry public transport services in the greater metropolitan area under the Transperth brand. It also operates public transport services in regional centres, operates road coach and rail passenger services to regional area under the Transwa brand, and administers School Bus Services (SBS).