AddressKey Objectives of the Role and the Team
* Develop and maintain strong relationship with customer and other Client teams.
* Build relationship with customer to understand in a better way their networks to provide quicker and more effective results to their requests.
* Establish Technical Relationship to support customer network operations.
* Technical input/contribution to QBR.
Client Details
Key Objectives of the Role and the Team
* Develop and maintain strong relationship with customer and other Client teams.
* Build relationship with customer to understand in a better way their networks to provide quicker and more effective results to their requests.
* Establish Technical Relationship to support customer network operations.
* Possess detailed knowledge of customer network, critical sites, operating procedures as agreed upon with customer
* Customer-specific designated support at network level to resolve and debug complex networking problems
Attributes of a Successful Candidate
We are looking for new talent with the following qualities and skills:
* A creative, positive and proactive can-do attitude and a willingness to learn new technologies, processes and procedures.
We are looking for person with technical knowledge in following Cisco platforms and technologies.
- Routing and Switching (IOS-XR / IOS-XE / NX-OS).
- Familiar with Client Platforms like ASR9K (ASR9000), NCS540/5500, ASR1K (ASR1000), Nexus 5K and Nexus 7K.
- Scripting - for troubleshooting - i.e., EEM / TCL / Python / Ansible
- BGP, OSPF, ISIS, MPLS, BNG, Segment Routing & EVPN
- Client Enterprise Technologies (Data Centre, Wireless, SD-WAN etc)
Description
As part of the Client organisation, you will be part of a dynamic, fast paced and supportive team that will build you up as you manage the technical support for some of Client's biggest customers. You will be given the opportunity to work alongside many of Client's Technical Service organisations and will receive unique insight into the IT services industry all the way from sales to day 2 support as an engineer focused on some of Client's key customers.
Key Objectives of the Role and the Team
* Develop and maintain strong relationship with customer and other Client teams.
* Build relationship with customer to understand in a better way their networks to provide quicker and more effective results to their requests.
* Establish Technical Relationship to support customer network operations.
* Possess detailed knowledge of customer network, critical sites, operating procedures as agreed upon with customer
* Customer-specific designated support at network level to resolve and debug complex networking problems
* Escalation support for critical network outages and complex network issues.
* Proactively monitor and review the progress of all customer cases and engage as necessary.
* Root Cause Analysis (RCA) on escalated or reoccurring issues (problems) as necessary.
* Attend weekly/bi-weekly case review calls to drive resolution on reactive break/fix issues.
* Technical input/contribution to other customer direct engagements.
* 1 day a week on-site requirement
Attributes of a Successful Candidate
We are looking for new talent with the following qualities and skills:
* A creative, positive and proactive can-do attitude and a willingness to learn new technologies, processes and procedures.
* No personal technology religion, but a desire to become the expert of the customer's technologies.
* Ability to work in a fast-paced, high-pressured, cross functional, cross country, territory and theatre environment.
* Ability to work as a team player and to work with minimal supervision.
* Demonstrate high-level of maturity and confidentiality.
* Attention to detail and stellar interpersonal skills
* Possess strong presentation and communications skills
* Have strong time management skills
Skills & Requirements
* BA/BS qualified (favourable - IT, Comp Science, Electrical Engineering).
* Client certifications are preferred (CCIE etc).
* You are an Australian Permanent Resident or Australian or New Zealand Citizen.
* You've been working for 5-7 since graduating with your latest degree..
We are looking for person with technical knowledge in following Client platforms and technologies.
- Routing and Switching (IOS-XR / IOS-XE / NX-OS).
- Familiar with Client Platforms like ASR9K (ASR9000), NCS540/5500, ASR1K (ASR1000), Nexus 5K and Nexus 7K.
- Scripting - for troubleshooting - i.e., EEM / TCL / Python / Ansible
- BGP, OSPF, ISIS, MPLS, BNG, Segment Routing & EVPN
- Client Enterprise Technologies (Data Centre, Wireless, SD-WAN etc)
Profile
Key Objectives of the Role and the Team
Develop and maintain strong relationship with customer and other Client teams.
Build relationship with customer to understand in a better way their networks to provide quicker and more effective results to their requests.
Establish Technical Relationship to support customer network operations.
* Possess detailed knowledge of customer network, critical sites, operating procedures as agreed upon with customer.
Attributes of a Successful Candidate
We are looking for new talent with the following qualities and skills:
A creative, positive and proactive can-do attitude and a willingness to learn new technologies, processes and procedures.
No personal technology religion, but a desire to become the expert of the customer's technologies.
Ability to work in a fast-paced, high-pressured, cross functional, cross country, territory.
Skills & Requirements
- Routing and Switching (IOS-XR / IOS-XE / NX-OS).
- Familiar with Client Platforms like ASR9K (ASR9000), NCS540/5500, ASR1K (ASR1000), Nexus 5K and Nexus 7K.
- Scripting - for troubleshooting - i.e., EEM / TCL / Python / Ansible
- BGP, OSPF, ISIS, MPLS, BNG, Segment Routing & EVPN
- Client Enterprise Technologies (Data Centre, Wireless, SD-WAN etc
Job Offer
Key Objectives of the Role and the Team
* Develop and maintain strong relationship with customer and other Client teams.
* Build relationship with customer to understand in a better way their networks to provide quicker and more effective results to their requests.
* Establish Technical Relationship to support customer network operations.
Attributes of a Successful Candidate
We are looking for new talent with the following qualities and skills:
* A creative, positive and proactive can-do attitude and a willingness to learn new technologies, processes and procedures.
Skills & Requirements
BA/BS qualified (favourable - IT, Comp Science, Electrical Engineering).
*Cisco certifications are preferred (CCIE etc).
We are looking for person with technical knowledge in following Cisco platforms and technologies.
- Routing and Switching (IOS-XR / IOS-XE / NX-OS).
- Familiar with Client Platforms like ASR9K (ASR9000), NCS540/5500, ASR1K (ASR1000), Nexus 5K and Nexus 7K.
- Scripting - for troubleshooting - i.e., EEM / TCL / Python / Ansible
- BGP, OSPF, ISIS, MPLS, BNG, Segment Routing & EVPN
- Client Enterprise Technologies (Data Centre, Wireless, SD-WAN etc)
