Network Operations Specialist - Remote

Flexible working arrangements available working two days in-office and three days from home.

• Work within the Customer Hub team to minimise the impact of our daily operations
• Minimise customer impacts from service faults
• Identify re-zoning or alternate water supply options
• Embrace new technology and identify opportunities for improvement
• Parramatta location, $122,680.43 base + super

At Sydney Water, we’re passionate about making a difference to the lives of our customers and communities.

About us

We have a proud heritage and a progressive future, providing world class drinking water and beautiful waterways from the mountains to the sea. We see the world is changing so we are changing too. Our people and their jobs are as diverse as the communities we serve.

About the role

In this position, you provide operational expertise in the management of the water, recycled water, wastewater and/or storm water systems to minimise customer impact of daily operations and achieve regulatory requirements. You work in a great team to achieve best outcomes for our customers. The role is Monday to Friday, where a team of three (3) covers a span of hours from 7am to 6pm.

Help us innovate to meet the challenges of our growing cities by:

• Living our corporate value of Customer at The Heart by minimising impact on customers every day
• Operating assets and/or systems for the delivery of water and wastewater that meets customer and stakeholder expectations
• Use of technology to support daily operations, display operational data, predict asset failures and/or customer/environmental impact
• Complying with relevant Operating Licence, Customer Contract and other regulatory requirements including EPA
• Identifying the root cause of operational issues and implementing improvements to address them.
• Contributing to improving the resilience of the water and/or wastewater network by identifying network configuration improvements
• Leading the development and management of beneficial relationships with delivery partners
• Preparation of operations and/or maintenance work programs
• Promoting effective delivery of work program, identifying deficiencies and influencing corrective actions as required
• Interpret customer requirements and incorporate these into improved processes
• Effectively communicating and dealing with customer enquiries and complaints (including Ministerial and Special Inquiries) in a coordinated and expeditious manner
• Leading risk assessments and the development of contingency plans to mitigate consequences of process and/or assets and/or operating system failures and/or security risks
• Developing and implementing shutdown and/or flow management plans which minimise disruption and safety risks utilising asset isolation procedures
• Monitoring product, system operations and/or maintenance performance, reviewing and analysing data to ensure operational intelligence

About you

• A tertiary qualification in engineering or related discipline and/or proven experience in operations, maintenance/renewals or treatment/quality aspects of water and/or recycled water and/or wastewater and/or storm water systems
• Demonstrated experience in the measurement, analysis and evaluation of water and/or recycled water and/or wastewater and/or storm water system performance and the development of strategies and work programs to improve performance
• Highly developed problem solving, lateral thinking, communication, interpersonal and negotiation skills
• Highly developed skills in the use of business intelligence systems, geospatial information systems, asset management systems, data visualisation systems and emerging smart water network technology
• Proven ability to work and support a team in a fast-paced reactive environment
• Thorough knowledge of the appropriate Regulatory requirements
• A solid understanding of the application of computerized system and/or maintenance and/or process management systems.
• Extensive experience in developing and reviewing complex reports, strategies or plans for Regulators, Stakeholders or Senior Management
• Extensive experience in ability to develop and undertake research and investigation proposals to identify variation, compliance with standards and improvement opportunities
• Advanced communication skills (verbal & written) and personal qualities (innovative, motivation, self-confidence and tact) including ability to translate technical outcomes to operational needs

Additional notes:

• You must have a current driver’s licence or can obtain one immediately
• You will be required to work across the full span of hours 7:00 am to 6:00 pm Monday to Friday within an early start late finish roster
• You must be available to work outside normal working hours, either from home, office or in the field as required

Application Closes: 4 February 2024

Please see the position description for the roles full accountabilities.

You must be an Australian Citizen or Permanent Resident at the time of submitting your application to be considered for this role. For more information, you can contact recruitment@sydneywater. com.au

We want your perspective and ideas to help us find better ways to delight our customers, so we encourage you to apply no matter your age, sex or culture. You can be part of a committed, highly skilled team who’ll appreciate what you bring to the table. You’ll set and achieve real goals and make decisions that matter, as together we help shape the lifestyle of greater Sydney.

As part of the application process, Sydney Water will be collecting your personal information to assess your suitability for the role. We will also use your personal information to establish a LiveHire talent profile in our Talent Community. We look at our Talent Community first when new opportunities come up when you apply for a role. Your personal information will be collected in accordance with LiveHire’s Terms, Privacy Policy and Sydney Water’s Privacy Collection Statement – Job Application