Network Systems Engineer

Expand your IT career as a Network Engineer working on night shift! 

At Smile IT:
 
Smile IT is an Australian IT Solutions Provider, offering:

• managed IT
• telecoms services,
• industrial and commercial IT projects,
• cyber security and consulting services

Our purpose is to make a real difference by growing ourselves, our customers and others. We are an established company who are growing, so we are excited to invite likeminded people on this journey with us!

We are looking for an experienced Network Systems Engineer to join us on a full-time basis working on a night shift rotation. 

What the job involves:

• Scoping, design, implementation, and monitoring of client networks
• Installing and configuring computer hardware, software, systems, networks, and other devices
• Providing professional and courteous customer support
• Maintaining a high level of communication, and building strong working relationships, with our customers and your team members
• Performing remote troubleshooting through diagnostic techniques and pertinent questions
• Accurately recording problems, events, and their resolution on tickets
• Visiting customer sites to troubleshoot and/or install equipment while demonstrating a high level of professionalism
• Traveling with site teams to remote customer sites
• Working on special projects and teams to ensure customer service delivery and improvement
• Taking ownership of project tasks, liaising with stakeholders and following up to deliver high quality outcomes
• Compiling technical documentation and reports
• Completing training, research, product assessment, and assigned tasks to grow your technical knowledge and share knowledge with the team
• Completing assigned tasks to maintain compliance with Smile IT and ISO 27001 policies and procedures

What you need to succeed:

• 5+ years of relevant experience in similar, client facing roles
• Exceptional customer service and excellent communication skills
• Advanced Networking technologies including switching, routing, wireless, VPN
• Knowledge of networking/infrastructure
• Juniper Mist AI experience an advantage
• Experience using ticketing systems – ConnectWise or HaloPSA
• Strong Microsoft 365 experience - Office, SharePoint, Exchange etc.
• Azure Virtual Desktop, Azure Remote Desktop and/or Windows 365 Cloud PC experience
• The ability to take ownership of issues and requirements, and coordinate with appropriate resources to resolve them in a timely manner, in accordance with service level agreements
• The ability to balance tenacious problem solving with the understanding of when to escalate unresolved issues to provide the best outcome for the customer
• A teamwork and collaboration work ethos
• Experience in client account management will be beneficial
• Exposure to Project methodologies (Agile) and IT Frameworks (CoBIT, ITIL) is an advantage
• The ability to produce great documentation and reports
• Proven strategies to handle a busy To-Do list
• Willingness to travel to local and remote customer sites
• A can-do attitude, and a willingness to learn new things and step outside your comfort zone

If you are looking to gain experience over a variety of disciplines and exposure to multiple career paths – APPLY NOW!