AddressAbout Us
In November 2021, Qualitas joined forces with GURNER™ Group in an exciting partnership to create a cutting-edge Build-to-Rent platform, GQ. This dynamic collaboration brings together the strengths of two respected Australian companies, working together with a wide range of skills, including investment origination, building design, fund management, capital raising, development and project management, marketing, property management, and building operations.
Our vision is to bring exceptional developments into prime urban locations with world class services, all backed by strong demand and supply. We seamlessly weave together proven design, amenity, and customer service attributes gleaned from a rich background in the build-to-sell residential space. This tailored approach is perfect for unique offerings to the leasing market.
The belief is entrenched in the notion that people deserve to inhabit spaces that awaken inspiration and vitality. Our unwavering pursuit is to consistently elevate the standard of opulent living in Build-to-Rent across Australia.
The Position
As a Night Concierge at the new GQ Build-To-Rent property, Beach House, you will be at the forefront of providing premium concierge services to our residents, ensuring their living experience is unparalleled. This role is pivotal in creating a welcoming, supportive, and vibrant community atmosphere. Working under the guidance of the Concierge Supervisor, you will contribute to the seamless operation of high-end amenity areas, including a cinema, spa, swimming pool, bowling alley, and residents’ bar. Utilising YARDI for concierge service management, you will handle resident requests efficiently, contributing to the overall satisfaction and retention of our community members.
This role offers significant growth opportunities within the GQ Residences developing portfolio, as you prove your capabilities and excel in this key role.
Key Responsibilities
As a Night Concierge for Beach House, your responsibilities include but are not limited to:
- Provide high-quality concierge services, ensuring resident requests are met with efficiency and a high standard of customer service.
- Assist in the management of amenity areas, ensuring they are well-maintained and provide an exceptional experience for all residents.
- Participate in the planning and execution of community events and activities, fostering a sense of belonging and community spirit among residents.
- Utilise YARDI concierge service management system to handle requests, bookings, and feedback, contributing to the efficient operation of concierge services.
- Work closely with the Concierge Supervisor and Property Management Team to enhance tenant satisfaction and adhere to Beach House luxury living standards.
- Enhancing tenant satisfaction through excellent customer service and proactive communication.
- Resetting the property and amenity for the following day including general tidying of public areas.
We are looking for a full-time candidate and casual candidates for this role.
The Successful Candidate
To be successful in this role, the ideal candidate will possess the following attributes and experience:
- A passion for delivering exceptional customer service and a proven track record in a customer-facing role, preferably in hospitality, hotels, or high-end residential settings.
- This role may include a rotating roster, offering the unique advantage of working across different days of the week, including weekends.
- Exceptional communication skills, with the ability to interact positively and effectively with residents and team members.
- Ability to work collaboratively within a team, supporting the Concierge Supervisor and contributing to a positive work environment.
- Vibrant and optimistic, with the capability to adapt to challenges and maintain a positive, solution-focused approach.
- Highly organized with attention to detail, ensuring all resident requests and concierge services are managed efficiently.
If the above sounds like you, please apply for this exciting opportunity and be part of the growth journey for GQ.
