Night Guest Service Agent

Company Description
Novotel Melbourne Preston is located in the heart of Melbourne’s northern suburbs, 20 minutes from Melbourne Airport and close to the CBD.
Boasting a freshly refurbished lobby, rooms, restaurant and cafe, with one of the largest conference and events facilities within the Melbourne portfolio.
Accor is Australia’s Largest Hotel Network with 50+ brands, 5100+ hotels operating in 110 countries. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Job Description
As our next Night Guest Service Agent, you will:

• Be responsible for the reception desk and processing of night audit and nightly reports
• Assist security with monitoring building security
• Aid in the operations for the day team to ensure exceptional service is provided around the clock
• Work the unique evening shifts at our hotel from 11pm - 7am and 3pm - 11pm

Qualifications
What we are looking for:

• A self-starter with the ability to work unsupervised
• Someone with a positive attitude, a genuine customer service focus and the technical ability to process the nightly audit of all front office transactions
• A fast-thinking, customer focused problem solver with initiative that takes pride in creating and delivering memorable guest experiences whilst ensuring that all daily revenue has been captured and reported on
• Accounts experience is highly regarded as this role will provide a great career path into other areas of operations

Additional Information
Benefits and Perks

• Free on-site car park while on duty.
• Free access to confidential Employee Assistance Program.
• Inclusive and diverse environment.
• Reward and recognition celebrations and activities.
• Discounted rates to nearby fully equipped gym.
• Ongoing training and career development opportunities.
• Work along-side experienced and dedicated professionals
• Global discounts on hotel accommodation & Food and Beverage, including special rates with our partnership brands such as Europcar.