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Form of workCalling all night owls!
Join an exciting pre-opening Hotel team and the most powerful international brand in the Boutique Hotel business, into the Australian Hotel scene. Standard International is a New York based hospitality company founded in 1999. The Standard’s irreverent and playful sensibility, combined with a careful consideration of design, detail and service, have established its reputation as a pioneer of hospitality, travel, dining, nightlife and beyond.
WE#anythingbutstandard
Duties & Responsibilities
- Assume the senior Manager on Duty responsibility and assist with any complaints, problem solving, disturbances, special requests and implement the necessary actions to bring them to a resolution.
- Supervise and be actively involved in daily night Front Office operations to meet guest and team expectations.
- Monitor any remaining arrivals, departures, and VIPs to ensure guests receive a seamless experience.
- Review and assist with daily room assignments and requests.
- Perform check-in and check-out procedures using the property management system (PMS) ensuring all guidelines are adhered for registration.
- Respond to all channels of communications for night shift via phone, system, in person, email/message/text correspondences in a timely fashion.
- Be fully aware of local attractions, site, able to provide directions for the Hotel, nearby landmarks, and assist with guest requests.
- Conduct, monitor, and assist in morning wake up calls.
- Review all room statuses on a nightly basis via the property management system (PMS) accurately for vacant and occupied status.
- Complete an accurate reconciliation of all Hotel postings and payments before the end of the day.
- Process end of day/end of month procedures on a nightly basis that include batch settlements and various other Hotel reports.
- Ensure all finance reports are accurate and be compliant of all Standard operating procedures.
- Ensure PMS rolls successfully, ready for the next day of business.
- Provide lobby and front drive awareness to ensure the flow of traffic is under control and ensure all aspects of valet services are seamless.
- Maintain thorough knowledge of room rates, room packages, room types and room availabilities.
- Maintain Manager on Duty cash float during shift and follow hotel cash float procedures.
- Supervise all luggage handling with the Concierge team.
- Be fully conversant with the Hotel fire & life safety/emergency procedures/guest evacuations.
Experience, Qualifications & Skills
- Experience with Hotel PMS systems, preferably Opera.
- Excellent communication and customer service skills
- Committed to delivering exceptional guest experiences.
- A friendly, outgoing personality
- Ability to work autonomously and remain calm under pressure.
- The flexibility to work across a 7-day roster.
- Team player with a “can do” mindset.
- Hotel background in rooms division, prior duty manager/Night Manager experience required.
- Must have the right to work in Australia.
- Outside the box thinking
The Standard
We are not for everyone …. but everyone is welcome.
The Standard Values
Unconventional & Compassionate | Individuality & Teamwork | Creative & Pragmatic
To apply - please email your CV and cover letter to HR - ***************@standardhotels.com
