Night Manager

About Us

The Hotel Windsor is Australia's most loved and renowned grant hotel, pre-dating The Savoy in London, The Plaza and The Waldorf Astoria in New York, The Ritz in Paris, and Raffles Hotel in Singapore. Established in 1883, it combines the classic beauty and architecture of the Victorian age with the graciousness of that bygone era.

Last year, our heritage-protected hotel celebrated 140 years of service. Renowned as the home of Afternoon Tea, we have expanded into a collection of hospitality establishments including award-winning restaurants Aru and Sunda, gluten-free bakery Kudo, sustainable wine bar Parcs, and newly opened Antara 128 all-day bakery and brasserie.

At the heart of our success is a passion for exceptional service and a commitment to excellence in all that we do. We are driven by a deep appreciation for the art of hospitality, and our mission is to create unforgettable experiences that exceed guest expectations, constantly striving to innovate and evolve to meet their ever-changing needs. We welcome positive, passionate, honest and hardworking individuals into our team, and commit ourselves to the highest professional standards. We support integrity and initiative, and we strive to give opportunities for personal and professional development in a supportive environment.

With us, you will:

• Enjoy competitive compensation and award-level working conditions;
• Take your career to new heights, with unlimited opportunities for growth within our ever-expanding hospitality group;
• Be part of an exciting organisation where your creativity and input is encouraged;
• Gain access to our Employee Assistance Program (EAP) including professional counselling sessions and a variety of wellness resources;
• Enjoy a substantial 40% discount across our group of restaurants;
• Benefit from daily nutritious and delicious staff meals, and daily dry-cleaning services.

The Opportunity

We are seeking a Night Manager to oversee the operations of our hotel during the night shift. The Night Manager will be responsible for ensuring the safety and security of the property, managing the nights team, monitoring any housekeeping or administrative needs during these hours, and maintaining a high level of customer service. This position will also oversee the night audit process, ensuring the proper posting of hotel revenue, identifying any discrepancies with accuracy, and generating a comprehensive night audit report.

This is a full-time position working from 11:00pm to 7:00am on a rotating roster across a 7-day week.

Responsibilities:

• Manage and supervise staff during the night shift
• Provide friendly, personalised and efficient guest service
• Monitor guestroom allocations, guest arrivals, site inspection room allocation, group set-up and check-in
• Upsell and provide general information regarding hotel services and facilities
• Ensure the safety and security of the property
• Prepare reports and communicate with upper management
• Handle guest complaints and resolution
• Respond to emergencies and incidents as needed
• Monitor and maintain inventory levels
• Ensure compliance with company policies and procedures
• Train and develop staff as needed

Desired Skills and Experience

• Minimum two years' experience in a similar role within a 5-star hotel environment
• Excellent communication and interpersonal skills
• A collaborative leadership style with an emphasis on building team culture
• Ability to work independently and make decisions
• Strong attention to detail
• Knowledge of safety and security procedures
• Competency with computers and writing audit reports, including previous experience using OPERA PMS

Please note, you must have full and permanent working rights in Australia to apply. Only short-listed candidates will be contacted for this role.