AddressCompany Description
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Due to recent movement within our Front Office department, we have an opportunity for a Night Manager to join our Front Office management team, reporting directly to our Front Office Manager.
This is a full-time position where you will be required to cover our overnight shifts working between 11pm till 7am, 5 days per week.
You will be based on the front reception and will be responsible for cross checking and balancing work completed during the day by all outlets. You will ensure the highest level of customer service and professionalism is offered at all times whilst maintaining accuracy and guest confidentiality.
A proactive attitude that translates to a high-performance mind set and an outstanding attention to detail is required for the role and you will have the opportunity to work within a small but awesome Novotel on Newcastle Beach.
What you will be doing:
- Hold responsibility and accountability for the efficient operations of the Hotel on the overnight shift.
- Manage and monitor activities of all employees in the Front Office department ensuring accuracy and attention to detail.
- Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety.
- Prepare briefing sheets for all staff, informing them of daily activities, group and VIP arrivals, as well as special requests.
- Check accommodation, making sure special requests are carried out accordingly.
- Be the first point of contact for all of our guests.
- Prepare reports to reflect the trading result of the property on a daily, weekly and monthly basis.
What is in it for you:
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
Qualifications
Your experience and skills include:
- Service focused personality is essential
- Previous experience in a similar role is highly desirable.
- Excellent communication skills and a strong attention to detail.
- A passion for customer service along with a strong desire to achieve goals and targets.
- Ability to commit to working 11pm till 7am for 5 nights per week.
- Already hold or be able to obtain your - RSA Certificate and Senior First Aid Certificate.
Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
