Address- Part Time permanent role based at WSU - Campbelltown, NSW
- Saturday and Sunday Nights
- We offer diverse career pathways across our business
- Drive an outstanding resident experience and contribute to our great culture
UniLodge specialise in student accommodation and have been an industry market leader since 1996. The UniLodge Group manages a diverse portfolio of close to 130 properties and hotels with a footprint in every city in mainland Australian and New Zealand; and we employ a team of over 1200 staff across our business. We optimise tenancy for owners and create thriving communities.
Across our workforce we have built an enviable culture of trust, engagement, collaboration, and fun. Our residents come from diverse backgrounds, and we want our teams to reflect this. Our people are the heart of our business, and their contributions are valued and celebrated. We invest in the wellbeing and professional development of our team, offering access to ongoing training and professional development, career progression, development reviews, and employee assistance program (EAP) services. We acknowledge that everyone leads unique lives, and therefore offer various leave options including study leave, parental leave entitlements, etc.
THE ROLE & RESPONSIBILITIES
The Night Manager will oversee all overnight operations ensuring residents receive exceptional customer service experience. This role is responsible for performing various administrative and support services and fostering a safe, secure, and healthy living environment for all students. Based in the accommodation office the role will manage first impressions and will also perform perimeter checks, manage in-house quiet hours, attend to emergencies and lockouts, and/or any other matters that may arise during the night. The Night Manager will ensure smooth running of all other property operations in the absence of Senior Management.
If you are someone that thrives in an afterhours role, and you have the confidence to manage first impressions on the front desk, perform perimeter checks, attend to emergencies and lockouts, and any other matters that require attention across the property this may be the role for you.
The successful applicant must be available to work Saturday and Sunday night rotating shifts between 1730 - 0900 (15.2 Hours per week).
During your shift, you will oversee all overnight operations ensuring residents receive a consistent exceptional experience.
As a Night Manager your responsibilities will include but not be limited to:
- Act as a “Mentor” to the residents to form a friendly and open point of contact for assistance, information, and welfare.
- Assist the Management team with grievances and conflict resolution as required.
- Respond to residents calls about noise or disturbances within the building.
- Responding to residents locked out of the building and/or apartments.
- Represent an after-hours management taking full responsibility of the building operations.
- Manage, record, and promptly resolve issues or emergencies that arise while on duty.
- Complete all back-office or front-office duties as handed over by the day team.
- Work rights in Australia
- National Police Check
- Working with Children Check
- First Aid & CPR (or willing to obtain)
Submit your Cover Letter and Resume outlining how your skills and qualities meet the criteria of the role.
UniLodge reserves the right to withdraw this advertisement at any time. Candidates will be progressed as applications are received, rather than after the advertisement closure date.
We are a 2024 Circle Back Initiative Employer – We commit to responding to every applicant.
