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Form of workJoin our team as the Night Manager at Treasury Brisbane.
In your role you will initially have the opportunity to work across Treasury Brisbane whilst being involved in the opening of The Star Brisbane.
The Star Brisbane, positioned at the heart of the new Queen’s Wharf Brisbane precinct, will be Australia’s newest entertainment and leisure destination. Commencing a staged opening in 2024, The Star Brisbane will bring a range of unique entertainment options, world class hotels, dining, bars, luxury retail, gaming, and a state-of-the-art Event Centre, transforming how people will play, shop, and socialise in the river city.
The Night Manager, reporting to the Assistant Front Office Manager, provides the opportunity to lead the Hotel night shift team. This role inspires team members to deliver first-class service and create memorable guest moments. You will assist the Assistant Front Office Manager in accomplishing the department's goals while nurturing and fostering the team's growth.
A few of your responsibilities
Lead the night shift operations, including team training, development, and performance management
Investigate guest queries and concerns with a diplomatic and empathetic approach
Clearly demonstrate our commitment to service excellence, ensuring flawless delivery and execution of product excellence and service are paramount
Encourage and demonstrate a positive working relationship across all departments
Ensure records across guest and financial details are accurately maintained
What we will be looking for
Previous leadership experience in hotel management
Experience in Opera PMS will be advantageous
Diploma or degree in hospitality management is advantageous
Strong organisation and time management skills
About you
You will be an experienced hotel professional with leadership experience and familiarity utilising Opera PMS. You will be highly enthusiastic about delivering guest excellence and have demonstrated experience in developing teams to success. You will bring a collaborative and welcoming mindset and understand the importance of embedding this culture within your team.
As we move to The Star Brisbane, you will be critical in leading the team through change. You will have a demonstrated understanding of relevant industry regulatory requirements with experience embedding these requirements as part of your ways of working.
Please be aware that eligibility checks may be required as part of the recruitment process and ongoing employment for this position.
What can we offer you
Complimentary buffet meal on every shift
Discounted parking available in the city
Up to 30% discounts across award winning restaurants and accommodation
Career development, training, and courses via The Star Academy – limitless career opportunities
An organisation that values diversity, teamwork and being your best self
Supportive leadership team
Mental Health and Wellbeing services
Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+
Our culture
At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process. We offer a range of flexible working options for team members to find a balance between work and life that is right for them and their unique well-being needs.
The Star is a WGEA Employee of Citation for Gender Equality holder and is recognised with a Gold Award 2022 by the Australian Workplace Equality Index (AWEI) which evaluates LGBTQI+ inclusiveness in the workplace.
It is an exciting time for The Star Entertainment Group as we get ready to start our journey to The Star Brisbane.
It's your move
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