Head Of Operational Excellence

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit www.teamglobalexpress.com.

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

• Competitive salary above industry standards

• Upskilling, training, mentoring and more to support your career development journey

• Fun and practical employee perks and discounts

• Flexible work, including work from home

• Inclusive parental leave policy that supports all parents & carers

• Peer recognition awards acknowledge when you go above and beyond.

Location – Sydney OR Melbourne.

About the Head of Operational Excellence Role:

With a continuous improvement mindset, the Head of Operational Excellence will be responsible for driving process optimisation excellence across TGE’s multi-modal transport network. You’re a key contributor, a visionary, helping to solve complex problems with simple and practical solutions, achieved by developing a deep knowledge of TGE’s current operational processes. You’ll collaborate with multiple senior stakeholders, and their respective teams, providing expert knowledge, tools and coaching, enabling them to improve on their performances. This role will drive standardisation via best practice sharing, including building shared network performance measures. 

Executing on our ‘Right Freight – Right Network’ methodology, delivering superior customer experiences.

A national role, this position is a key member of the Operations Integration Leadership Team - accountable for maximising the safety, efficiency, compliance, financial performance, and service delivery to customer requirements (DIFOT) of the TGE operational network.

What you’ll do (duties/responsibilities including/not limited to):

• Sharing knowledge and advice, pertaining to best practices/processes that have been proven to improve performance
• Develop improvement action plans, delivery schedules, and performance metrics/benchmarks
• Manage program delivery & CI implementation including cost management and project budgets
• Contribute to the deployment of process standard implementations, abiding by TGE’s ‘Perfect Transaction’ methodologies
• Support the development and continuous piloting of process improvements
• Collaborate with cross-functional teams, delivering process improvements, whilst understanding of the process change implications etc.

What you’ll bring to the Head of Operations Role:

• Experienced within operational leadership across large and complex supply chains/FMCG networks, possessing a strong understanding of transport operations.
• Tertiary qualifications within engineering, logistics, process management or equivalent
• Analytical mindset, ability to create narratives from multiple data points
• Expertise in Lean Management, Six Sigma/OE tools
• Strong understanding of technology trends, systems, and tools relevant to supply chain and logistics operations.
• ‘Simplicity is rarely simple’ as they say, we need someone who genuinely enjoys untangling often unnecessarily complicated processes into more digestible/easier to understand/ultimately far superior processes

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

• When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.

• During the recruitment process, please keep an eye on your junk emails and spam folders for updates.

• TGE is listed as one of LinkedIn’s Top Companies of 2023 in Australia