Nrma Insurance Sales And Service Consultant

NRMA Insurance Sales and Service Consultant

This will be a customer facing role, working with a close-knit team that are supportive and aligned with NRMA’s values and objectives. We are a family owned and operated business with over 60 years of insurance experience.

You will be the first point of contact for all interactions from new and existing customers. You will be responsible for identifying customer needs and deliver engaging customer experiences by providing solutions that protect our customers way of life.

This role will be 37.5 hours per week Monday to Friday in our NRMA Insurance office in Casino.

Key Responsibilities

• Develop a deep understanding of NRMA’s products and online system.
• Provide friendly, genuine and quality customer service.
• Update customer policies as per their requests 
• Cross sell and up sell within boundaries of Anti hawking guidelines to meet customers insurance needs.
• Process payments and end of day balancing
• Manage telephone and email customer enquiries.
• Support achievements of the team and NRMA’S objectives by demonstrating NRMA’s core behaviours
• Engage in ongoing training and updates.
• Assist with claims enquiries.
• Refer complex situations to support team.  

Skills & Experience

• Demonstrated passion for customer service.
• Ability to work collaboratively within a team environment.
• Solid organisational and time management skills
• Demonstrated ability to think outside of the box.
• Ability to converse confidently and with empathy with a diverse range of customers.
• Flexibility and Resilience

Please send you resume to Selena Hickey

• Email: ***************@iag.com.au 
• Post: PO Box 127 Casino NSW 2470
• In person :129 Centre St Casino 

Applications close 15th March 2023