Address
Form of workInbound Call Centre - Customer Service & Sales
Entry level Call Centre role based at NRMA Charlestown - Permanent FT (36.25 hrs). Work from Home available (Hybrid model) after training.
Start Date: Tuesday 12th March 2024
Your new company
NRMA Insurance is based nationally and are looking to expand their growing team with experienced customer service professionals. We have multiple full-time positions available.
Your new role
Working in a fast-paced Call Centre, you will be the first point of contact for inbound calls, focusing on converting sales enquires and delivering retention outcomes through providing exceptional customer experiences.
You will be required to attend face to face training in our NRMA Charlestown office (fully paid) for 10 weeks. Work from home (hybrid) arrangements apply after training period.
Please Note: We cannot provide any time off during the 10-week training period.
This role is Monday - Friday, and availability is required between 8am to 8pm for an 8 hour shift. (rotating roster).
Shift pattern (example only) Mon 8:15-16:15; Tues 10:00-18:00; Wed 11:30 - 19:30; Thurs 12:00 - 20:00; Fri 9:00 - 17:00.
Essential Criteria
- Unlimited Broadband with a high-speed internet connection and a private office space in your home that meets WH&S requirements.
- You must live within 90mins from NRMA Charlestown Office as you will need to work from the office for training and as part of the hybrid working conditions.
- You will need to demonstrate strong customer service skills.
- Ability to manage high volume inbound calls and work to KPIs.
- Ability to manage complaints and deal with challenging customer conversations empathetically and equitably.
- Be able to navigate multiple computer systems and software.
- Possess a resilient, courageous attitude with the ability to problem solve.
What you'll get in return
- Employee discounts - up to 50% discount on unlimited personal insurance products - Motor, Home CTP Insurance, Boat, Caravan, Travel Insurance
- Free Roadside Assistance for two vehicles
- 24/7 Access to Safety and Medical Advice and Support
- All IT hardware supplied - including laptop, monitors, dock, keyboard, headset and mouse.
- Comprehensive paid training
- Mentoring and ongoing development
- Fun, vibrant and supportive work environment
- Opportunity to work for a trusted insurance organisation.
About Us
At NRMA Insurance, we live and work by our purpose to make your world a safer place.
Our culture goals are included in everything we do which ensures that we work as a team and create a harmonious and fun work environment.
If you’d like to join us, we’d love to talk.
Start your career journey with us and click ‘Apply’ and attach a cover letter outlining the essential criteria Or send your resume and cover letter to ***************@iag.com.au
Please note the successful applicant will be employed by Cessnock Auto Service PTY LTD (Agent for NRMA Insurance in Newcastle, Hunter and Lower Mid North Coast)
