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Form of work
SalaryThe Company:
Our client is a worldwide well-known and highly respected brand in the electronics industry. This position will sit within the Customer Experience department based at the Sydney Olympic Park Office. The primary function of the role is responsible for supporting Contact Centre operations and management to enhance the customer experience offerings from our first customer touchpoints, this role is vital to ensure daily operational requirements are completed. This role requires an individual to work 4 days in the office and 1 day WFH on a 12 month fixed term contract.
Duties and Responsibilities:
- Assist with escalation management, including reviewing internal escalations, identifying any incorrect information or process deviations, and preparing reports for relevant stakeholders.
- Support project management efforts aimed at enhancing the customer experience across various contact points, such as calls, live chat, chatbot, and email.
- Conduct basic market research focused on competitor analysis, specifically targeting LG products.
- Manage stock take activities for Australian electronics products, both onshore and offshore, on a quarterly basis.
- Coordinate meetings and training sessions involving Level 3 technical support, customer experience operations, sales teams, contact center team members, and BPO training teams.
- Minimum of 2 years in a customer service position
- Proficiency with MS Office applications with basic Adobe PS experience
- Have a passion for customer service and enthusiastic about improving customer experience
- Highly motivated and ability to take ownership of initiative
- Must be a willing learner and adaptable to change
- Attention to detail essential
- Potential for growth within the Customer Experience department
- Training for the role provided
- Generous discount on company products
- Access to discounts and special promotions with retail partners
- Access to wellbeing platform
- Heavily discounted gym membership
- Onsite parking
Operating for over 18 years in Australia, New Zealand and the United Kingdom, people2people, Edge Recruitment and Frog Recruitment are your award-winning recruitment group and HR solutions provider. We are the 2022 Outstanding Large Agency, 2023 Excellence in Candidate Care and 2023 Excellence in Client Service RCSA Award winners. We mitigate our carbon emissions by measuring them and planting the equivalent in trees.
At people2people, Edge Recruitment and Frog Recruitment, everyone is welcome and as an inclusive workforce, we encourage our employees, clients, and candidates to showcase their authentic selves.
