AddressOur aim is to recruit a professional Office Manager to lead our admin team. Someone who is experienced and capable of running our Bathroom Renovation office/warehouse like clockwork. Leading a small team to improve administrative and operational processes, ensuring projects are managed meticulously and that every customer has a positive experience (especially when issues arise).
Location/Work Schedule: Full time position working a minimum 38 hours per week. The office is based in Birtinya. Some room for negotiation for flexible hours
About the business:
Quality: Kuda Bathrooms specialises in quality bathroom renovation, shower repair services and shower screen replacement services. The Kuda team has the skills, systems and experience to coordinate extensive bathroom renovations and, a high volume of basic shower repairs. Shower repairs are licensed under the brand The Shower Dr.
What ever the consumer needs, from a basic shower repair, to a stylish renovation, when it comes to bathrooms, Kuda has it covered.
Opportunity: Kuda services an industry that is in high demand and subsequently we have immediate opportunity to expand the business. As we embark on this next exciting phase of business we admit the need to improve our administrative processes. This opens the door for this new important role. You will lead the office and administrative function. It’s not only day to day management of renovation projects and all of the essential functions, but also being confident and proactive in implementing improvements as you go.
Market Positioning: Kuda Bathrooms is one of the highest volume bathroom renovation providers on the Sunshine Coast. The Kuda team have earned their reputation for making awesome bathrooms. Quality of service and professionalism is what sets them apart from their competition and subsequently their price point is medium to high end.
The Shower Dr is an Australian owned, highly reputable shower repair company operating in key markets of QLD since 2014. Showers have a limited useful life. Eventually over time showers will deteriorate, leak and inevitably need repair. Shower Dr has tapped into this repair market and developed proven processes for repairing showers at a price that represents excellent value for money.
About the role: The Office Manager position requires dedication as you are responsible for the smooth management of our office/warehouse with a primary focus on providing high-quality service to customers (especially when issues arise).
Duties include:
- Providing high level administrative support to the Management team, the team of tradies and technicians and, other office staff
- Manage all communications with a small office staff. Your team is the first point of contact for new customers, greeting visitors, answering the phone, managing emails and all correspondence
- Managing job bookings and scheduling workflow for shower repair technicians and renovation teams
- Customer service in that you are directly problem solving when situations arise always maintaining professionalism
- Inputing system data with accuracy in the company’s job management software “Builder Trend”
- Maintaining company files, documents, emails and utilising/implementing Office 365 effectively
- Liaising with suppliers, placing orders, receiving goods in the warehouse and managing inventory/supplies
- Managing and develop a range of office processes with limited supervision, ensuring that they are implemented correctly especially Office 365.
- Organise meetings and company events
- Improve the office ergonomics and warehouse flow/storage
- Some bookkeeping tasks in Xero I.e. invoicing, receivables
- Other general tasks as required
DESIRED SKILLS AND CREDENTIALS
Ideally you will be able to demonstrate real work experience and, have some tertiary qualifications in office management, administration, business management etc. Ideally you have experience in the building/trades industry or similar industries. Further to this you would ideally possess the following skills/attributes:
- Excellent time management, organisational skills and ability to multi-task
- Strong office administration, clerical and communication skills
- Experience of developing and maintaining business systems and processes
- Interpersonal and relationship management skills
- Capacity to work independently, meet deadlines, work under pressure and hold yourself accountable for your departments performance
- Proficiency in Microsoft Office 365 products
- Good understanding of business principles and business operational processes
- Good understanding of accounting principles (we use XERO Accounting)
About you:
- Natural born organiser who insists things must run like clockwork
- Desire a long term career on the Sunshine Coast with a small successful and thriving private company engaging directly with the business owners
- Commitment and dedication to the role. You must have a naturally strong work ethic, take responsibility and practice accountability
- A realistic optimist who is both warm and assertive. Approachable and friendly
- You get things done without hesitation and follow tasks through to completion
- Willing to ask questions where you need clarity and direction
- Ability to delegate tasks and provide clear instructions.
- You follow up and meet deadlines and hold yourself and your team accountable
- Good foresight, show initiative and can anticipate future needs
- Fluent and natural communicator and generally a positive, respectful and relatable person
- Accepting of other people and their differences
- Ability to adapt to change
From a career perspective, you are seeking the opportunity to apply your positive energy, enthusiasm and expertise in a small company in which you will truly make a positive difference and feel valued for it
At a personal level, you have strong values and want to work with people who respect you for demonstrating behaviours aligned to them.
What we offer:
• A generous salary plus Super
• Bonus potential for achieving operational targets
• Full training and ongoing support
• A loyal team of committed people who will benefit from your experience and support
• A long term stable income and opportunity to grow with the company
Should you have specific questions prior to applying, please phone {insert phone} or email {insert email} If you connect with this position please immediately applying by sending your CV and cover letter.
No Recruitment Agencies Please. We want to work with you directly to see if this role is a good fit. If you’ve read this to the end and your gut is saying “this sounds like me” then please, get in touch today.
send resume via seek or to *****@kuda.com.au
any questions phone 0417365***
