Office Operations Lead

In May 2021, Lendi and Aussie Home Loans merged to create Lendi Group. Today, Lendi Group is Australia's largest retail mortgage broker, with a loan book in excess of $70 billion, over 1200 brokers and 225 retail stores across the country.

At Lendi Group, we use technology to drive better customer outcomes and experiences. We’re passionate about what we do and like to do things differently.

Despite the challenges and changes in the last year, we’ve enjoyed record growth while adapting to the changing world around us. We’ve fully embraced flexible working from home: we call it ‘flex first,’ and it's now a core part of our DNA.

As the Office Operations Lead, you will be responsible for ensuring the efficient and smooth operation of day-to-day facility and office management tasks. Your role oversees the maintenance of office facilities, manages the reception area, coordinates office services, and supports administrative functions to create a productive and well-organized work environment. Additionally, as a member of the Event and Experience team, you will support overflow activities of the event team as required. 

• Facility Management: Oversee daily operations and maintenance of corporate office facilities nationwide, ensuring compliance with health and safety regulations including being a Fire Warden and First Aid Officer. 

• Office Administration: Manage office supplies, coordinate guest services requirements in all corporate offices nationwide and oversee the reception area in Head Office during the morning. 

• Operational Support: Implement office policies, handle administrative tasks, and assist with employee onboarding. 

• Event and Experience Team Support: Support event planning and execution, managing overflow activities and on-site logistics. 

• Support Initiatives: Support the broader Events and Experience initiatives as required, contributing to the overall enhancement of the workforce experience. 

• Budget Management: Monitor the Office Operations budget, track expenses, and identify cost-saving opportunities. 

• Vendor and Service Coordination: Liaise with vendors, negotiate contracts, and ensure quality delivery of services. 

• Technology and Equipment Management: Oversee maintenance of office equipment and coordinate with IT for technology needs. 

• Customer Service: Resolve issues from employees and visitors, maintaining high customer service standards. 

• Continuous Improvement: Identify and implement improvements in Office Operations, staying updated on industry best practices. 

• Demonstrated years of experience in office management or related administrative roles, with event planning experience as a plus. 

• Strong organisational, communication, and multitasking skills; proficient in Microsoft Office Suite. 

• Detail-oriented, proactive problem-solver, team player, and strong customer service skills. 

• Ability to work flexibly and manage multiple projects simultaneously in a fast-paced environment. 

• Basic understanding of facilities maintenance, safety regulations, and budgeting. 

• Discretion with confidential information, flexibility for event support, and strong vendor management skills. 

• We’re Flex First which means we’ve fully embraced flexible working from home and have metropolitan city offices for those who do want to work from the office
• We offer extended Paid Parental Leave: we celebrate our growing Lendi Group family with up to 26 weeks of leave for primary carers and up to 4 weeks for secondary carers. 
• An additional week’s Loyalty Leave each year after reaching 3 years’ service. 

We are a people-first company that invests in initiatives to promote a healthy work environment, such as offering an Employee Assistance Program and social groups such as our industry-leading Women in Technology group.

Our culture is guided by our 3 core values: We Are Stronger United; Act Like You Own It; and Keep Home Loans Human. Our values are part of our core DNA that helps Lendi Group attract, engage and evolve talent and build best-in-class products.

Lendi Group is a 2024 Circle Back Initiative Employer; we value a positive candidate experience and commit to responding to every applicant. Once we have received your application, we will reach out to you via email.

Feeling like you don’t meet all the skills listed? That’s ok; we are always on the lookout for different skills, experience, and qualities and so we’d still like to hear from you.

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