AddressSkin Deep Learning is a leader in providing compliant beauty therapy, hairdressing and individual support learning and assessment materials within the Australian Vocational Education and Training (VET) sector. We pride ourselves on our unique ‘magazine’ style learning materials and our commitment to customer service and compliance excellence. We are seeking a dedicated Office Supervisor to join our dynamic team to replace a valued team member who is moving on to new opportunities.
Our vision is to empower students and trainers, improve educational outcomes, and better prepare students for their vocational careers. We are dedicated to assisting Registered Training Organisations (RTOs) with high-quality, compliant resources designed to enhance the student journey.
Your Role:
The Office Supervisor will play a crucial role in overseeing the daily administrative operations of the office. This includes managing customer enquiries, coordinating office activities, maintaining records, supervising staff, and overseeing production processes.
Key duties include:
Customer Service and Administration
- Handle customer enquiries efficiently and professionally.
- Process orders and manage sales documentation and distribution.
- Train customers in the use of the learning management system (LMS).
- Prepare quotes and invoices.
- Maintain and update customer records in the CRM system.
Office Management
- Oversee general office operations and ensure a smooth workflow.
- Manage office supplies and coordinate maintenance of office equipment.
- Ensure compliance with company policies and procedures.
Meetings Coordination
- Schedule and coordinate meetings.
- Create agendas and take minutes.
Production coordination
- Develop production timelines and allocate tasks to staff.
- Supervise staff to ensure timely and quality production.
- Quality check on production output.
Document Control
- Initiate and support the creation of continuous improvement (CI) documentation.
- Facilitate CI meetings and track progress on improvement initiatives.
- Implement and track version changes to documents.
Staff Supervision
- Supervise administrative and production staff and coordinate daily activities.
- Provide training, support, and feedback to team members.
- Conduct regular team meetings to ensure alignment to internal processes and address any issues.
The Ideal Person:
The ideal candidate will be a confident, motivated individual with a strong worth ethic and background in office supervision. This role is suited to someone who is detail-oriented, highly organised and thrives in a structured environment. The person must be able to work as part of the team and autonomously.
Skills and qualities you will need for the role:
- Previous experience in an Office Supervisory role.
- Strong leadership skills.
- Excellent communication skills.
- Proficiency in using Microsoft Office Suite and CRM systems.
- Strong organisational and multitasking abilities.
- Confident, go-getter, motivated, and eager to learn.
Skills that would be advantageous to have:
- Experience in the RTO sector.
- Experience with documenting systems and creating policies & procedures, and version control systems.
