AddressCulture Statement
Our Purpose: Bringing Family Together
Our Commitment: We Value Our People
Our Priorities: Our Family, Instinct Through Experience, Everyone Has a Voice, Friendships Beyond Business, Stack The Chairs
About us:
Smeg is an Italian home appliance manufacturer formed in 1948 by the Bertazzoni family and is based in Guastalla, near Reggio Emilia in the North of Italy. In 1986, the Smeg brand was introduced to Australia in its own right, with exclusive distribution rights then being granted to the company, Omega Appliances. Since then, the Smeg brand has become a household name in Australia for premium cooking and kitchen appliances, and in January 2011 the franchise was reinstated into the Smeg Group as a wholly owned subsidiary known as Smeg Australia Pty Ltd.
About the role:
The Office & Showroom Manager is responsible for ensuring that all office and showroom tasks and duties are designed, implemented, executed and documented smoothly and in a timely manner. This to provide a high level of support to internal stakeholders (mainly salespeople within the office) as well as an excellent customer service to external stakeholders visiting the showroom (retailers, builders, developers, architects, designers and consumers).
Your key duties and responsibilities include:
- Manage and coordinate a small team of people, responsible for all activities around the office and showroom
- Implement and manage efficient processes within the office and showroom
- Manage staff meetings and schedules
- Manage and coordinate marketing material in support to salespeople within the office, both in commercial and retail
- In conjunction with the Showroom coordinator, ensure the showroom is always of high standard and current / latest products are showcased
- Ensure the office and the Collingwood warehouse are always of high standard
- Manage the showroom calendar and all events within, such as demonstrations, training events and functions, in conjunction with other internal stakeholders
- Help with showroom visits, when necessary
- Ensure office and showroom staff are always up to speed when it comes to product knowledge
- Assist with Retail, Commercial and professional Presentations, if and when required
- Assist the Sydney internal sales team, if and when required
Your Skills and experience
- Ability to go above and beyond expectations
- Passionate about cooking products
- Strong communicator and a team player
- Being proactive, creative and with a can-do attitude
- Experience in a Showroom and inbound call centre environment
- Good knowledge of Microsoft Excel and PowerPoint
- Previous experience with AS400 is a plus
- Ability to fully understand sales processes and procedures
- Willingness to be part of our secret ingredient and adhere to our Company values
- Observe all of Smeg Australia’s WH&S Policies and procedures
