Oliver Wyman - Assistant EA Manager

Company: Oliver WymanDescription:About Oliver WymanOliver Wyman is a global leader in management consulting. With offices in 70 cities across 30 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation. Our 7,000 professionals help clients optimize their business, improve their operations and risk profile, and accelerate their organizational performance to seize the most attractive opportunities. Oliver Wyman’s thought leadership is evident in our agenda-setting books, white papers, research reports, and articles in the business press. Our clients are the CEOs and executive teams of the top Global 1000 companies.Visit our website for more details about Oliver Wyman:

• THIS IS A HYBRID ROLE THAT REQUIRES A PRESENCE IN THE OFFICE 3 DAYS PER WEEK. THERE IS NO OPTION TO BE FULLY REMOTE.*

Job Overview:Reporting to the Senior Executive Assistant (EA) Manager, the Assistant EA Manager is responsible for managing a small team of Executive Assistants (EAs), and helps to gather feedback and deliver training to the entire EA team. The role requires communicating with key clients (Partners, Principals, VPs and Support Professionals) on a regular basis to gather feedback on business and service needs and to work closely with the Regional EA Management team to develop and refine the service offering while improving efficiencies and processes. This position will also provide administrative support to Partners/Principals. This is a hybrid position with no option for fully remote.Key Responsibilities:ManagementManage small teamAssist EAs with individual annual performance goal settingParticipate in mid- and end-year review discussions for the EAs. Solicit feedback from supported Partners to address potential performance challenges and to improve service providedWork with the EA Management team to calibrate performance ratingsHelp with creating positive and collaborative team dynamicsBe the team’s first point of contact for conflict resolutionCollaborate with Regional EA Management Team and local office leadership on process enhancements to improve efficiencies and capacity managementOccasional involvement in special projects for EA DepartmentOccasional involvement in special projects involving regional coordination such as training, teambuilding, etc.RecruitmentRecruit and train new EAsIntegrate newly hired EAs into the workflow of the teamTrainingCoordinate training schedule of new team members with EA Management Team and Local Training Coordinator.Revise new hire training in collaboration with the EA Management Team and Local Training Coordinator based on new hire feedbackIdentify skills/learning gaps for the entire EA team and determine new training modules to be developedMeet regularly with EA Management Team and Local Training Coordinator to review training strategy, training materials and amend based on identified gaps/direct feedbackDaily administration, Partner support and client developmentAct as a role model EA for Partners, Principals or SPsCoverage for the team when EA Coverage is not available.Maintain diaries, schedule internal and external meetings, conference calls, video conferences, communicate with clients and infrastructure staff as appropriateCoordinate travel and accommodation, book cars, rail tickets, etc.Prepare letters, proposals and other documentsPrepare monthly timesheets and expense reports for each assigned individualAssist with greeting clients, booking and setting up meeting rooms and organizing cateringProvide business development and CRM supportExperience Required:5+ year of working experience and/or 1-3 years’ experience as EAPrevious people management/supervisory experience requiredThis role may require occasional travel and flexibility to accommodate additional in-office days, as neededExperience in working in high pace environment with many demands from various stakeholdersAttributesFirm but fairMature and calmRespect of confidentiality around HC issuesCollaborative and team playerProblem solverStrong service focusedExcellent communicator and negotiatorStrong listening skillsSelf-starterAble to prioritize and juggle several tasks at onceComfortable with changeFamiliar with local labor lawsSkillsAdvanced knowledge of email systems (Outlook preferred), Microsoft OfficeMarsh & McLennan Companies is a global professional services firm providing advice and solutions in the areas of risk, strategy and human capital. It is the parent company of a number of the world's leading risk experts and specialty consultants, including Marsh, the insurance broker and risk advisor; Guy Carpenter, the risk and reinsurance specialist; Mercer, the provider of HR and related financial advice and services; and Oliver Wyman, the management consultancy. With over 81,000 colleagues advise clients in 130 countries and annual revenue of nearly $19 billion, Marsh & McLennan Companies provides analysis, advice and transactional capabilities to clients in more than 130 countries. Its stock (ticker symbol: MMC) is listed on the New York, Chicago and London stock exchanges.Marsh & McLennan Companies offers competitive salaries and comprehensive benefits and programs including health and welfare, tuition assistance, 401K, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: . We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. For more information, please visit us at: . Marsh McLennan and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.