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SalaryTo ensure the efficient operation of WSPs internal Network services, we are seeking a talented and experienced Senior Network Infrastructure Specialist. This role will report to the Global Manager of Network Infrastructure.
As a Senior Network Infrastructure Specialist, your primary focus will be to maintain the integrity of the deployed asset data, document how it is deployed, proactively evaluate how it is operating, and develop plans to optimize the environment.
Your new role, what's involved?
- Working on highly complex matters and assignments of large scope, impact, and importance.
- Working with professionals and management to identify opportunities for improvements in people, processes, and technology.
- Leading team members on the development of methods, techniques, and various analytical approaches.
- Guiding team members to solve significant problems/issues.
- Proactive management and performance of service suppliers and/or manufacturer activities to align with expected service levels.
- Establishing & maintaining standards, processes & procedures relating to the operation of all aspects of the services.
- Remaining current in the knowledge and use of technology to provide recommendations for improving the consistency and cost effectiveness of the services.
- Ensuring that appropriate documentation is available and accurate.
- Develop, monitor, and manage metrics and KPIs to proactively assess infrastructure performance and capacity.
- Creating, executing, and managing repeatable routines that proactively identify improvements.
- Conducting regularly scheduled capacity planning/management activities.
- Developing and implementing plans to proactively remediate identified performance, health, or capacity issues.
- Auditing for standards compliance.
- Supporting activities for IT regulations and compliance.
- Enhancing and enforcing service transition processes that protect the stability of network operations.
- Planning for the execution of business continuity testing, reporting, and gap resolution.
- Supporting problem management to resolve recurring issues.
- Support the IT budget process by providing input and direction as it relates to infrastructure and services.
- Manage the lifecycle of infrastructure hardware components, software, licenses, and support subscriptions.
- Own & maintain the integrity of the network asset data across all IT platforms.
- Evaluating and improving the effectiveness of operational monitoring.
The ideal candidate would meet all, or most of the below criteria:
- Bachelor's degree in information technology, Computer Science, Engineering, or related field.
- At least 6-8 years of relevant and practical experience in a Network operations role.
- Extensive in-depth knowledge of Network services and infrastructure.
- Vendor certifications are not a requirement, proven practical experience is preferred.
- Experience working in large/global enterprise IT with multiple distributed branch/campus sites.
- Experience of working within ITIL aligned Service Management organisation.
- Practical experience in managing large, complex, multi-vendor networks that include WAN, Wired & Wireless LAN, Perimeter Security, Security Services Edge (SSE), Application Delivery Controllers/ Load Balancing, Cloud Networking, and Remote Access VPN.
- Experience in managing networks that encompass the following technologies is advantageous:
- Software-Defined-WAN (preferably Aruba/Silver Peak)
- Cloud Networking (preferably Microsoft Azure)
- Cloud-based Internet Security (preferably Zscaler Internet Access)
- Unified Communications (preferably Microsoft Teams)
- Remote Access Solutions (preferably Zscaler Private Access & Cisco AnyConnect)
- Multi-vendor LAN switching (preferably Cisco and Aruba)
- Multi-vendor wireless LAN (preferably Cisco and Aruba)
- Next Generation Perimeter firewall technologies (preferably Palo Alto)
- Application Delivery Controllers & Load Balancing (preferably F5 Networks)
- Identity and Access Control Policy platform (preferably Cisco Identify Services Engine)
- Experience in Network Automation and DevOps practices is highly desirable.
- Excellent written and spoken English.
- Excellent interpersonal and communication skills, able to interact with all layers of management.
- Ability to work with minimal supervision and little to no instructions.
- Strong leadership and coaching skills.
- Strong organizational and project management skills, with excellent documentation abilities.
- Excellent analytical and diagnostic problem-solving skills with the ability to provide solutions to identified problems.
- Demonstrated experience in understanding and demonstrating compliance with information security requirements.
- Knowledge and experience in performing information security practices in the management and delivery of infrastructure and operations.
WSP is one of the world's leading engineering professional services consulting firms, bringing together approximately 4,500 talented people across 14 offices in Australia. We have committed to halving the carbon footprint of our designs and advice by 2030. Our sustainable solutions and Future Ready™ projects will help societies grow for lifetimes to come.
WSP prioritises the health and well-being of our people by offering flexible working, 12 months of parental leave, opportunities for global mobility, purchased additional leave, and competitive remuneration among many more benefits designed to help you shine. We are committed to providing an inclusive, diverse and equal-opportunity workplace. We promote Indigenous voices and are actively delivering a 'Stretch' level Reconciliation Action Plan. Accredited by the Workplace Gender Equality Agency as an Employer of Choice, we also support the LGBTQI+ community and encourage all employees to bring their whole selves to work.
To express your interest in this position please apply with your resume and a short cover note outlining your interest and how you feel you can meet the criteria.
Please note that the location for this position may be based anywhere in Australia.
