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Form of work
SalaryPolicy Officer
NCAT Principal Registry - Policy and Executive Services
Location - Sydney CBD with access to hybrid working arrangements
Ongoing - Full Time
Clerk Grade 7/8 - Salary $106,025 - $117,363 plus employer's contribution to superannuation and annual leave loading.
What you'll do
The Policy Officer is a key role within the Principal Registry of the NSW Civil and Administrative Tribunal (NCAT). The roles main responsibility is to prepare timely, accurate, and quality written communication including responses to complaints and feedback received by NCAT, ministerial correspondence and briefings to the Attorney General and the Department of Communities and Justice leadership team.
When required, the role contributes to the development of policy and projects which support NCAT and its leadership team.
NCATs Principal Registry provides business and operational support functions to NCATs leadership team, including NCAT's President, Principal Registrar and Executive Director, and Registrar and Director. The Executive Director and Principal Registrar assists the President in the leadership and management of NCAT and undertakes statutory and other functions conferred by the Civil and Administrative Tribunal Act and other legislation. You can read further about NCAT on our .
What we're looking for
- strong oral and written communication skills with an ability to tailor communication to the audience.
- strong attention to detail, and the capacity to think critically and analyse complex information to prepare accurate and high-quality complaint responses and requests for information.
- the capacity to manage your workload, prioritise and meet tight deadlines for complaints and correspondence.
- ability to independently undertake research and become familiar with the legislative frameworks, policies, and procedures that relate to NCAT.
- skills/knowledge to contribute to the policy process by providing analysis and advice to support NCAT and/or Government policy initiatives and commitments relevant to NCAT.
We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply - you do not need to meet every desired requirement for us to want to talk to you.
What We Offer
We offer a variety of benefits, including:
- A challenging and rewarding career
- Flexible, autonomous work environment
- Competitive pay and conditions
- Training and development opportunities to build and maintain capabilities
- Health & Wellbeing and Employee Assistance Programs.
We do work that really matters
Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It's work that really matters.
Apply now and join where we will support you and provide an exciting and flexible working environment!
Are you ready to join us?
Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the targeted question below with a brief outline on how you meet the requirements of the role:
(a) Provide an example of your written communication where you were required to address a complex concern or issue raised by a client, stakeholder, or member of the public and the response was required within a tight timeframe.
(b) outline the challenges involved and how you addressed them.
Applications close - 11.59pm AEDST - Sunday, 4 February 2024
Got a question?
For more information about the role or what it's like to work for DCJ, please contact the hiring manager Francis Monteiro, Manager Policy and Executive Services - or (02) 9307 6819
If you've got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best, please call Natalie on 8688 7244 or via email
Visit to learn more.
Inclusion and Diversity lies at the heart of how we recruit
We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.
To find out what DCJ are doing to build an inclusive and diverse workforce, visit .
Other Information
A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.
For more information visit .
Thank you for your interest in this role. We look forward to receiving your application.
