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Form of workABOUT US
At Swimwear Galore, we pride ourselves on being able to provide quality swimwear for everyone, recognising that everyBODY is different and everyBODY is beautiful!
We are a family business and Australia’s most successful swimwear retailer, offering our loyal customer high quality & sustainable swimwear, accessories & apparel.
We are passionate about swimwear, and our retail team of stylists offer a unique level of Customer Service which is why we are successful.
ROLE OVERVIEW
We're on the lookout for a meticulous and efficient Customer Service Manager to join our team at our Oakleigh Head Office location. In this role, you'll lead a small yet dynamic team, working closely with our E-Commerce Operations Manager to enhance sales and deliver outstanding Customer Service. The ideal candidate will have at least 2 years of experience in Customer Service management, a commitment for customer satisfaction, fashion, and retail sales, along with a proven track record of meeting KPIs and exemplary leadership skills.
RESPONSIBILITIES
- Engage with customers via email, phone, and live chat to address inquiries and provide assistance.
- Resolve complaints promptly, offering suitable solutions and ensuring follow-up for resolution.
- Identify and cater to customers’ needs to ensure their satisfaction.
- Drive sales by assisting customers and facilitating exchanges/refunds within specified timeframes.
- Coordinate communication with our stores and warehouse, as well as manage interactions with freight companies to ensure efficient logistics.
- Assist in invoicing and order packing during quieter periods.
- Efficiently manage time and delegate responsibilities to team members as necessary.
- Conduct 'Book a Stylist' appointments.
PERSONAL REQUIREMENTS
- Ability to follow instructions and work collaboratively within a team.
- Demonstrates initiative and presents oneself professionally.
- Excellent communication skills with a positive and enthusiastic demeanour.
- Self-motivated, flexible, and adaptable, with the ability to thrive under pressure.
- Reliable, punctual, and skilled in delegation and time management.
- Alignment with Swimwear Galore's core values and proficient in general computer skills.
WHY JOIN US
- Leadership role within the store.
- Competitive salary along with a 30% product discount.
- Swimwear Galore sales incentive program.
- Annual clothing allowance and car parking facilities.
- Biannual product and brand immersion sessions.
- Access to spa and wellness services to promote team wellbeing.
- Enjoyable and inclusive work environment.
Join us at Swimwear Galore and be part of a team dedicated to providing exceptional customer experiences and celebrating body positivity in the world of swimwear!
