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Form of workAbout 668 Care:
668 Care is a leading NDIS provider dedicated to delivering exceptional care and support to individuals with complex needs. We are currently seeking a dynamic Operational Manager / Business Development Manager to lead our operations and drive business growth in Perth, Western Australia.
Our services encompass Supported Independent Living (SIL), Specialist Disability Accommodation (SDA), Community Nursing, and In-home Support. We are committed to empowering our participants through choice and control, ensuring the highest quality of care.
Position Overview:
The Operational Manager / Business Development Manager at 668 Care is a pivotal role that integrates the operational integrity and strategic growth initiatives of the company within Victoria. This position requires a multifaceted leader who can seamlessly navigate between managing the internal operations of the organization and externally driving its growth through Business Development efforts.
As the backbone of the operational framework, the individual will ensure that all facets of the organization run smoothly and efficiently. This includes overseeing human resources, ensuring that service delivery aligns with client needs and organizational standards, and managing the financial aspects to maintain fiscal health. The role demands a proactive approach to operational challenges, necessitating a continuous evaluation and refinement of processes to enhance productivity and service quality.
Concurrently, the Operational Manager / Business Development Manager is tasked with propelling the organization's growth trajectory. This involves not only identifying and cultivating new business opportunities but also strategically expanding the participant base. The role is integral in fostering relationships with a wide array of stakeholders, including government agencies, NDIS representatives, and other entities within the community and healthcare ecosystem.
Operational Management:
- Human Resource Management: Develop and implement HR strategies that attract, retain, and develop talent. Oversee the recruitment process, performance evaluations, and training programs to ensure a skilled and motivated workforce.
- Service Delivery Coordination: Manage the scheduling and coordination of services to ensure efficient and effective delivery of care. Monitor service quality and implement improvements to meet client needs and exceed expectations.
- Budget and Financial Oversight: Prepare and manage the operational budget, monitor expenses, and implement cost-control measures. Work with the finance team to ensure accurate financial reporting and planning.
- Stakeholder Engagement: Build and maintain strong relationships with government bodies, NDIS officials, service providers, and community organizations to enhance collaboration and support.
- Compliance and Quality Assurance: Ensure all operations adhere to legal and regulatory requirements, including NDIS quality standards. Implement regular audits and reviews to maintain high service standards and continuous improvement.
- Operational Strategy and Planning: Develop strategic operational plans that align with the company’s goals. Analyze operational processes and implement changes to enhance efficiency and effectiveness.
- Crisis Management and Problem Solving: Act as the point of contact for operational issues, resolving problems promptly and efficiently to minimize impact on services.
Business Development:
- Market Analysis and Strategy Development: Conduct thorough market research to identify trends, opportunities, and challenges within the NDIS sector. Develop and implement Business Development strategies that align with company goals and market needs.
- Networking and Relationship Building: Establish and nurture relationships with key stakeholders, potential clients, and industry partners to expand the business network and create opportunities for collaboration and growth.
- Sales and Marketing Initiatives: Lead sales and marketing efforts to promote the company’s services, increase brand visibility, and attract new clients. Develop and oversee campaigns, events, and presentations that showcase the company’s strengths and capabilities.
- Client Acquisition and Retention: Drive the acquisition of new participants through targeted outreach, presentations, and negotiations. Develop retention strategies to maintain a stable client base and ensure long-term business growth.
- Product and Service Development: Work with the operational and service delivery teams to identify and develop new products or services that meet the evolving needs of NDIS participants.
- Performance Monitoring and Reporting: Track and analyze Business Development activities and outcomes. Provide regular reports to the CEO and other stakeholders on progress, challenges, and opportunities for growth.
- Leadership and Team Collaboration: Lead and inspire the Business Development team, fostering a collaborative environment that encourages innovation and excellence.
Requirements:
- Proven experience in operational management and Business Development, preferably within the healthcare or NDIS sector.
- Strong leadership and organizational skills, with the ability to manage multiple functions effectively.
- Excellent communication and stakeholder engagement abilities.
- In-depth understanding of NDIS quality standards and compliance requirements.
- Strategic thinker with a proactive approach to business growth and problem-solving.
- Relevant qualifications in business, management, or a related field are highly desirable.
Why Join Us?
Be part of a respected organization that truly values its team and clients.
Contribute to a culture of innovation and continuous improvement.
Enjoy a role that offers variety, challenge, and the opportunity to make a real difference.
Competitive remuneration and opportunities for professional growth.
Apply Now:
If you’re a motivated individual looking to lead and grow within a supportive and innovative environment, 668 Care is the place for you. Submit your application today and take the first step towards a rewarding career with us.
We look forward to discovering how your skills and passions align with the goals of 668 Care!
