Operational Risk Manager - Service Providers

We're not just like every other bank. Tyro has always been a tech company at heart, but fostering a diverse and inclusive environment, and a passion for continuous learning has always been one of the most important parts of our company's culture.

Tyros are a highly collaborative mix of people. You will work closely with our awesome teams and individuals in engineering, product management, customer support, sales and other functions within the business. Our strong team of 600+ Tyros, just like our customers, are the lifeblood of our business. We go to great lengths to ensure a positive and enjoyable employee experience for all. Everyone is committed to delivering great outcomes for our customers, and you will have the chance to change the face of payments and commerce for Australian businesses.

Take a look here what it's like to work at Tyro

About the role

Initially, the focus of this role will be to help deliver Tyro's CPS 230 Operational Resilience project.

Once the project is completed, focus will then shift to ensuring ongoing compliance with core elements of CPS 230, specifically:

• Managing the risks associated with Service Providers.

• Compliance with the service provider management policy

• Providing assurance over in-life contract management controls.

What you'll do

• Uphold and contribute to Tyro's strong risk culture by complying with our policies, completing mandatory training and identifying and managing risks within your day-to-day work

Delivery of Tyro's CPS 230 Operational Risk Management implementation:


• Support the Head of Operational Risk in delivering a project to uplift Tyro's practices to meet the new CPS 230 requirements.
• Collaborate with relevant departments to assess and enhance existing processes and controls to meet the standard's specifications.
• Document these processes and controls in our enterprise risk management system.
• Provide training and guidance to relevant teams to ensure a comprehensive understanding of requirements.

Service provider assurance:


• Develop and maintain a service provider management policy and assurance program to assess and manage risks and controls.
• Conduct risk assessments of existing and potential Service Providers in collaboration with the business, ensuring adherence to organisational standards and policies.
• Monitor the management of key and material contracts to ensure compliance with agreed thresholds and regulatory requirements (e.g. CPS230, CPS234).
• Maintain a register of material Service Providers.

Change Management assurance:


• Work with key stakeholders to identify, assess, and mitigate risks associated with organisational change.
• Assess the impact of business and strategic decisions on Operational Risk profiles and operational resilience in conjunction with the business during planning processes.
• Evaluate project delivery frameworks, risks, and controls to validate the effectiveness of change management.
• Uphold and contribute to Tyro's strong risk culture by complying with our policies, completing mandatory training and identifying and managing risks within your day-to-day work

• Experience working in a risk, compliance and/or audit role, in a technology company or business unit operating in the finance or payments industry.
• Ability to build strong working relationships with stakeholders across the organisation.
• Strong reporting skills - attention to detail with a data-driven / analytical approach.
• A team player who can work autonomously and is adaptable to change.

We offer some amazing employee benefits such as a flexible working environment with a mix of in-office and remote working, learning & development opportunities for professional and personal development, 16 weeks paid primary carers leave, 12 weeks paid secondary carers leave, annual team based volunteer day, novated leasing, social events which includes multiple craft beer kegs (selection of beers carefully selected by our beer connoisseurs), wide selection of wine, variety of snacks and a ping pong table, selection of board and video games and many more!

Our Story

Launching in 2003, Tyro has grown to become Australia's largest EFTPOS provider of all ADIs outside the big four banks. With over 600 staff, $34 billion in transactions in FY22, we're much more than an EFTPOS provider - Tyro is an Australian bank and operates under the supervision of the Australian Prudential Regulation Authority (APRA). With 10 industry firsts to market, Tyro is a leader in credit, debit and EFTPOS card acquiring, Medicare and private health fund claiming and rebating services to Australian businesses.

Values

Wow the Customer - We love our customers and we want them to love us too.

Be Good - We're open and transparent, and we do the right thing - even when nobody's watching or it's really hard.

Commit to Greatness - We think big, move fast and dare to be different. We're always asking "what's next?"

Stay Hungry - We ooze passion and determination and we play as a team to win.

Win Together - We are a united team. With growth mindsets and without ego, we embrace diversity to collaborate, innovate and accelerate.

Privacy and Submitting your Application

By proceeding to submit your application, you acknowledge that you have read and understood Tyro's Privacy Policy (www.tyro.com/privacy-policy/) and Privacy Statement & Consent for Job Applicants (www.tyro.com/privacy-statement-job-applicants/) and consent to Tyro collecting, using, holding and disclosing your personal information in accordance with these policies.

Tyro does not accept unsolicited agency CV's. Please do not forward resumes to the team if you are not one of our listed preferred recruitment partners. Tyro is not responsible for any fees related to unsolicited resumes.

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