Operational Support Engineer

Could this be one of those rare moments to do the best work of your career?

The Lottery Corporation is Australia's largest lottery company offering exciting games that deliver life-changing wins to customers and make a meaningful difference in the community.

We're the team who bring you Australia's favourite lottery games. For more than a century, we've been playing our role in making a better future by delivering winning moments every day to our people, our customers, retailers, partners and our community.

Share joy, spark possibilities and join the winning team today!

What you'll do

• Provide 2nd level technical support, with an emphasis on customer service and effective issue resolution
• Analyse and at times debug complex technical issues quickly and accurately to minimise delays in restoration of service
• Continuously improve and streamline processes to reach operational excellence
• Own issues, become the driving force behind any assigned investigation and maintain that through to resolution
• Ensure the delivery of quality product by ensuring code peer review, unit testing, and other techniques
• Contribute to the design and implementation of standards, procedures, and methodologies to maximise the effectiveness of the product delivery lifecycle and educating the team on findings
• Strive to be known as one of the "system champions" in Application & Platform Support
• Champion change management processes and release management cadences.

What you'll bring

• Demonstrated experience in a complex application development and support environment
• Knowledge of structured application development techniques
• Front-end web based experience
• Knowledge of monitoring tools e.g. uptrends, NewRelic
• Knowledge of NPN, Node, JavaScript and TypeScript
• AWS and Cloud experience is beneficial but not mandatory
• Eager to learn

What you'll get
Not only will you receive an awesome candidate experience from our caring Talent team, the benefits of working with us are pretty good too!

The list is extensive but here are a few:

• Join an amazing team who are ready to welcome you and set you up for success. Our people are warm, engaging and passionate. We love what we do and have fun along the way.
• Deliver extraordinary results while balancing work and life with our flex for great outcomes approach
• Find your balance with a variety of leave types such cultural leave, flexi-leave, volunteer leave, purchased leave and 18 weeks' parental leave for all new parents, regardless of gender or family type
• A true sense of belonging. We're committed to Inclusion & Diversity with a range of initiatives such as our Gender Affirmation Statement of Support, employee inclusion networks and diversity memberships
• Feel valued with experiences that are tailored to you, we'll always start from a 'yes'
• Support your health and wellbeing with our comprehensive (and free) app called to support you and your family's mental and physical health
• Make positive impacts with opportunities to volunteer with our community partners. We'll also dollar match fundraising efforts of our employees lending their support to registered charities
• Ignite your potential with our dedicated learning and development platform with resources from leadership to technology to support your bright future
• Maximise your home workspace with our home office reimbursement payment

About The Lottery Corporation
The Lottery Corporation Limited (ASX: TLC) is Australia's leading lottery company with licences and approvals to operate in each Australian state and territory, except Western Australia.

Best known for The Lott and Keno, we're proudly one of the highest-performing lottery businesses in the world.

For more than a century, we've been supporting Australian communities through lottery taxes, donations, and partnerships. We play our role in making a better future by delivering winning moments every day to our people, our customers, retailers, partners, and our community.

Studies have shown that people from under-represented backgrounds are less likely to apply for roles where they don't match the job description criteria exactly. If this role is of interest to you and you're ready to spark possibilities with The Lottery Corporation, but don't feel that your experience aligns 100%, we would still love to hear from you and encourage you to apply.

We're committed to providing a safe, respectful and supportive work environment where our people feel included and rewarded. This commitment extends to our recruitment process. We encourage candidates to let us know if we can make any accommodations, so the process can be more user friendly for them.

We acknowledge and pay respect to the traditional custodians of the lands on which our offices, retail outlets and venues operate. We acknowledge the inextricable link First Peoples of Australia have with the land past, present and future.

Your online safety is important to us. We'll never request payment or credit card details from you to apply for a position at The Lottery Corporation. The most reliable source for available opportunities at The Lottery Corporation is our website. If you're uncertain whether a job ad is legitimate, do not provide your details. Verify via our website or contact our company.