Operations Administrator

About you

You are a process driven and solution focused Administrator with a passion for providing exceptional customer service. You have excellent problem-solving abilities, strong organisational skills, and enjoy working in a fast-paced complex environment.

You are flexible and adaptable and enjoy building strong relationships to provide the best possible outcomes. You demonstrate exceptional moral values in all that you do.

The Opportunity 

Reporting to the Workforce Management Lead, the Operations Administrator will contribute to the successful delivery and administration of the monthly rostering and scheduling for the team consistent with external stakeholder’s expectations.

The successful candidate will maintain strong and positive relationships with internal stakeholders to ensure cooperation at all levels.

You will be responsible for a range of administrative tasks, encompassing compliance, data collection and reporting, rostering, and scheduling as well as providing support to the Operations Support Centre team during high volume periods.

You would also be working on Purchase Order systems by establishing new and maintaining existing supplier accounts.

You will be well supported by a supportive leadership team within an environment that fosters precision, quality, and compliance. 

This is a permanent part time, 3 days a week opportunity.  

To be successful for this role, you will have:

·       A Valid Victorian Drivers Licence.

·       Cert IV in Business Administration (desirable)

·       Experience in a similar roster administration role

·       Experienced at dealing with conflicting priorities with proven ability to meet deadlines.

·       Strong administration skills with sound planning, organising, and monitoring skills

·       Well-developed interpersonal skills, strong verbal, and written communication skills

·       Strong customer service focus

·       Well-developed negotiation, problem solving and decision-making skills

·       High level of accuracy and attention to detail.

·       Able to demonstrate initiative and work autonomously on a variety of tasks

·       Ability to work flexible hours

·       Intermediate Microsoft Office skills – in particular Excel skills

·       Ability to adapt and implement change

This is a position of trust and responsibility and to support this we will conduct a thorough probity assessment, which includes national police check as an essential selection component for this role.

Serco requires employees in this role to be fully vaccinated against COVID-19 to ensure the safety and wellbeing of our people.

Please consider this requirement when submitting your application.

About Us

We provide personal support to members of the community, to help them access a wide range of Government services, health insurance and public transport information, improve road safety and interpreter services.

We provide an exceptional level of customer care across Australia and New Zealand to make a positive difference to people’s lives every day. 

At Serco, you’ll be part of a team of more than 50,000 people delivering essential services on behalf of governments and organisations around the world.

We apply world's best practice, insights, and technology across six key sectors: Citizen Services, Defence, Healthcare, Immigration, Justice, and Transport. But no matter your role or where you’re based, we each share the same goal – to bring service to life to make a positive difference every day. 

To learn more please visit www.serco.com/aspac

Join Us

If you are inspired to make a positive difference and would like to be considered for this opportunity, please apply now.

Serco values of Trust, Care, Innovation and Pride underpin everything we do. We are curious, creative, and collaborative. Our people help in ways that matter. 

We are committed to diversity, and we encourage people to apply from different backgrounds. By joining Serco, you will have access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LBGTI+) Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. #indigenous

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