Supervising Customer Service Officer/Team Leader

Salary: Level 3, $79,156 - $84,977 p.a. plus 11% superannuation (PSCA 2022) / Level 4, $87,712 - $92,057 p.a. plus 11% superannuation (PSCA 2022)Position number: Pool Ref 219084Work type: Permanent - Full Time, Fixed Term - Full TimeLocation: Magistrates Court of Western AustraliaClosing date: 2024-05-23 4:30 PM (YYYY-MM-DD)Attachments: -
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-You can view and print these PDF attachments by downloading .This is a Pool process with permanent and fixed term, full time opportunities.Currently, there are 3 permanent level 3 Supervising Customer Service Officer positions and 1 permanent level 4 Team Leader position available.ABOUT THE ROLEThe Supervising Customer Service Officers are responsible for providing direction and support to a team to achieve outcomes. This includes:

• Planning, scheduling and monitoring the workload within the team.
• Provides advice on court practices and procedures to all client groups.
• Liaises with internal and external court issues to ensure the provision of timely accurate and detailed level of service.
• Ensures effective two-way communication between management and staff.

The Team Leader positions are responsible for assisting in the management of all the necessary services that support the registry. This includes:

• Assisting with the management of human, financial and physical resources.
• Providing advice in respect of complex enquiries and correspondence relating to registry complaints, practices and procedures.
• Instructing staff on procedure and assisting in the development and implementation of initiatives.
• Developing and implementing training programs in relation to Registry Services.

ABOUT YOUAs part of the Magistrates Court, Perth team, the successful applicants will be expected to:

• Work to improve communication and model integrity and respect in all interactions.
• Operate within the Department's Corporate Governance Framework, policies and procedures and ensure effective transparency and accountability of all Department activity.
• Operate within the chain of command to coordinate activities required to meet the Department’s strategic objectives.
• Work collaboratively to achieve common goals and best practice and facilitate business improvements as appropriate.
• Facilitate cultural and management reforms within the Department through leadership and engagement.
• Represent the Department’s interest on committees and working groups as required.

BENEFITS AND OPPORTUNITIES

• Learning, development and career pathways opportunities
• A competitive salary, annual increments and access to salary packaging
• Generous leave entitlements including four weeks annual leave with 17.5% leave loading, 15 days personal leave, three public service holidays each year and 13 weeks long service leave after only seven years.
• An onsite Social and Wellness Committee which provides a calendar of events to support employee health and wellbeing.
• Corporate partnership with health providers, discounts on health insurance, member benefits, and subsidies for prescription glasses.
• An employee assistance program offering a free, independent, and confidential counselling service to employees and their immediate family.

ABOUT JUSTICEWhen you join the Department of Justice, you become part of a people-focused organisation, working hard to make our community a fairer and safer place to live. We offer many different employment opportunities in locations around Western Australia. You will have a chance to make a real difference to your local communities and to the lives of those you work with.APPLICATION PROCESSHow to applyPlease ensure you review the attached Job Description Form (JDF) for further information about the requirements of the position. This information will assist you with the preparation of your application.For more information about the recruitment and selection process and other benefits, please refer to the Applicant Information Pack.Should you wish to apply for both positions please only submit one (1) application addressing the level 4 Team Leader Job Related RequirementsWe require you to submit:Level 3 Supervising Customer Service Officer:To apply for a position as a Supervising Customer Service officer we require a current comprehensive CV including the contact details of two (2) referees and a statement no more than two (2) pages addressing the following Job related requirements.
Please provide examples to support your claims. * Builds Productive Relationships

• Communicates and Influences Effectively

Level 4 Team Leader:To apply for a position as a Team Leader we require a current comprehensive CV including the contact details of two (2) referees and a statement no more than three (3) pages addressing the following Job related requirements.
Please provide examples to support your claims. * Builds Productive Relationships

• Communicates and Influences Effectively
• Achieves Results

All remaining Job related requirements and Role Specific Criteria will be assessed at a later stage in the recruitment process.Pool RecruitmentThis pool will be open for a period of 12 months from the day after the breach of standard claim period closes. Permanent and fixed term appointments may be offered as vacancies arise; however, an appointment is not guaranteed.The Department of Justice uses recruitment pools to build a bank of talent for future opportunities. Applicants found suitable in this pool, may be considered for subsequent, similar vacancies at similar locations, with the Department of Justice for the duration of the pool.EQUITY AND DIVERSITYThe Department of Justice is committed in building a workplace culture that values diversity and inclusion. We actively promote the employment of Aboriginal Australians, people with disability, youth, and other diversity groups. People with disability will be provided with reasonable adjustments in our recruitment processes and in the workplace.Aboriginal job seekers may contact the Aboriginal Workforce Development Team on aboriginalworkforcedevelopment@justice.wa.gov.au or call (08) 9264 1700 for culturally appropriate application advice.Applicants with disability requiring adjustment or accessibility requirements at any stage of the selection process can contact the hiring manager as listed under the ‘Further Information’ section or contact WorkforceDiversity@justice.wa.gov.au or call (08) 9264 1700 to for a confidential discussion.FOR FURTHER JOB-RELATED INFORMATIONIf you would like further information regarding the position and/or vacancy please contact Melanie Lemme on (08) 9425 2270 for a confidential discussion.SUBMITTING YOUR APPLICATIONApplicants are requested to apply online. To submit your application, click the “Apply for Job” button at the bottom of this advertisement.Please ensure you allow sufficient time to submit your application, as late applications will not be accepted.If you are having difficulty submitting your online application, please telephone RAMS Helpdesk on 1300 733 056 for assistance.To keep you up to date on what is happening in Department of Justice and job opportunities you can go directly to the departments website or follow us on social media.