Operations Controller Fixed Term Contract

Are you looking for a new challenge?

Brisbane Bus Lines have an exciting opportunity for an Operation’s Professional with a passion for customer service to join our team. Based on the North-side of Brisbane we are a family owned company specialising in School Services & Charter work. 

This position will be a Fixed Term Contract of approximately 12 months to be negotiated with the successful candidate. Initial commencement is expected to be in February/March 2024. This role may evolve into a Full Time role for the right person.

Competitive Salary + Car Allowance is on offer for this role.

Reporting to the Operations Manager, this role is crucial to the day to day running and monitoring of school services and charter operations. The position requires an energetic and reliable person with great communication skills. As a key member of the Operations Team you will be required to work a rotating roster with some weekend responsibilities.

The successful applicant will find the challenge of solving operational issues exciting and will have the ability to work both independently and within a team environment.

The successful candidate will have the following attributes:

• Experience in planning, coordinating and overseeing a transport operation.
• Previous experience as an allocator in a transport business.
• Attention to detail.
• Extensive knowledge of South East Queensland.
• Ability to learn quickly.
• Well-developed relationship management skills.
• Self-starter with a proactive approach to their work.
• Ability to work in a fluid environment and adapt quickly to changing client requirements.
• Ability to communicate at all levels.
• Good working knowledge of Fatigue Management Regulations.
• Good working knowledge of Chain of Responsibility Legislation.
• Ability to work with drivers, (many of whom are casual) with varying skill levels to achieve the best outcome for everyone.
• Contribute to the ongoing improvement of systems.
• Well-developed client relationship management skills.
• Superior problem solving and decision-making skills.
• Confident computer skills are required as you will utilise various programs as well as learning our Scheduling and Rostering software.
• A Current Heavy Vehicle License (Minimum MR) HR Preferred & Current Queensland Driver's Authorisation (or the ability to obtain) would be considered advantageous.

Your key responsibilities will include:

• Day to day monitoring of school services and charter operations
• Allocation of vehicles and drivers to both charter and school services work & dealing with changes as they arise.
• Timing vehicle bookings
• Two-way radio operations
• Responding to phone enquiries from the driving team and clients
• Reviewing driver hours and timesheets against Passenger Vehicle Transportation Award
• Involvement in duty weekend roster
• Other administrative duties as required

Maintaining positive support to all team members, external customers & stakeholders is paramount. This requires excellent communication and interpersonal skills and a high degree of professionalism, both face to face and on the phone.

This is a unique opportunity to be part of a company that offers excellent working conditions and a friendly team environment.

Salary package offered will be commensurate with skills and experience.

If you are interested in this role, click 'apply now' to forward an up-to-date copy of your resume, along with a covering letter.

Only shortlisted candidates will be contacted for an interview. Thank you for your understanding.