Operations Coordinator - Workforce Management Team

About the Business

Securitas is the leading global security company with operations in 58 countries in North America, Europe, Latin America, Middle East, Asia, The Pacific and Africa. With more than 2000 branch offices and over 370 000 employees, we make a difference every day, all year round. Our values are the foundation of our operations, and the corporate culture is built on these values that help to shape a long-term, financially successful enterprise by creating value for customers, employees, and shareholders. They are summarized in three words: Integrity, Vigilance, and Helpfulness.
 

About the Role

This role is in our Work Force Management Team to optimize staffing solutions and enhance our workforce planning capabilities. As a Team member, you will be responsible for planning, forecasting, timesheet management, and compliance with Security reporting.  Part of your role would be to ensure that we have the right people in the right roles at the right time across our client sites.

Key Responsibilities:

• Planning coverage for a set number of client sites with trained Security officers for Core hours, adhoc hours, leave cover and drop shift
• Be the first point of contact for any coverage drops during business hours  
• Collaborate with Guarding Operations Managers, payroll and HR to understand business goals, upcoming projects, and staffing requirements.
• Create and maintain workforce planning models to manage planned and unplanned leave, forecast and publish coverage schedules for sites 
• Implement best practices and continuous improvement initiatives to enhance workforce planning processes for weekly timesheet management, actioning payroll queries, shift drops and adhoc coverage requirements.
• Analyze workforce data, trends, and metrics to make informed decisions and recommendations for staffing adjustments.
• Present workforce planning insights and recommendations to senior management and stakeholders.
• Stay updated on industry trends and technological advancements in workforce planning methodologies.

Qualification:

• Cert II or III in Security Operations is preferred but not mandatory.
• Past experience in Security workforce planning or coordination roles is desired. 
• 3-5 years of experience in a workforce planning team, with at least 2 years in a Security-related environment.
• Strong analytical skills and proficiency in workforce planning tools and applications.
• Excellent people, communication, and interpersonal skills.
• Ability to work collaboratively across departments and influence decision-making at various levels.
• Keen attention to detail and a commitment to data accuracy.

Special Requirements:

• This role requires your availability to support after hours or weekends when needed, such as during an emergency or escalation.

How to apply:

At Securitas, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background. 

To apply, please submit your resume and a cover letter outlining your relevant experience and why you are a strong fit for this role.