Operations Engineer

Company Overview
At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission -critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.
Department Overview • Provide high-quality technical and operational support to ensure the continued availability of mission-critical radio communications network infrastructure and subscriber technologies supplied by Motorola Solutions.

• Ensure that Operations Engineering team activities and practices contribute to compliance with contractual key performance indicators related to system availability, fulfilment of service requests, and resolution of incidents and problems.

The Operations Engineer works closely with the Operations Manager, Service Delivery Manager, other members of the Engineering team, and the Customer Network Operations Control Centre (NOCC).
Job Description
Develops, designs, evaluates, and/or modifies systems consistent with customer and regulatory requirements. Develops system architecture, and ensures the integrity of the architecture/design.

• Overall technical operation, support, security, and maintenance of the P25 system, subsystems, and applications for the Tasmanian Government Radio Network (TASGRN) relied on by multiple Tasmanian organisations including emergency services organisations.
• Act as a technical escalation point for customer Network Operations Control Centre (NOCC) staff and Field Engineers requiring technical support.
• Participate in a shared 24/7/365 rotating on-call roster that may require attendance at customer sites outside of business hours and at short notice to resolve urgent incidents.
• Work within the customer-defined change control process to perform planned maintenance activities which may include planned outside of business hours work such as system updates or configuration changes.
• Escalate any operational or customer-impacting issues to engage further engineering support from Motorola internally or from other third-party vendors as required.
• Work within the customer-provided service management tool to accurately log and provide updates on all work completed.
• Produce and/or update technical and procedural documentation for supported systems.
• Ensure supported system installation and configuration is in accordance with documented configurations.
• Provide ad-hoc general support and training to Motorola stakeholders from time-to-time.
• Other duties as assigned by the Operations Manager or other applicable management staff.
• Provides short and long-term in-depth analysis and investigation of problems.
• Work with System Integration teams from time-to-time for assistance with project-based activities, as approved by direct line management.
• When required, provide technical representation from the Operations Engineering team to senior management and the customer.
• Produce reports relating to contractual key performance indicators and service level agreements.
• Engineer, implement and monitor security measures for the protection of radio and application network.
• Update Windows, Linux servers and other network devices as required.
• Manage and apply updated endpoint security definitions and configurations.
• Identify and implement areas for continuous improvement within the organisation.
• Provide guidance and technical mentorship for junior staff members.
• Undertake special projects and other duties as required by the organisation.

Basic Requirements iv>
Education & Qualifications
Essential:

• Tertiary qualifications in Electrical / Electronics / Computer Systems Engineering / IT or similar (extensive industry experience will be considered as an alternative).

Desirable:

• CompTIA Linux+, Security+, Network+
• Cisco Certified Network Associate (CCNA) / Juniper Networks Certified Associate (JNCIA)
• ITIL Certification
• Additional qualifications or significant industry experiencing in:

• Network security devices
• Virtualisation technologies
• VoIP technologies
• Windows Server
• Linux

Professional Experience
Essential:

• Minimum 3 years in an engineering, telecommunications, or IT systems support role.
• Experiencing interacting directly with end-users and internal and external stakeholders.

• Experience in IT network maintenance, troubleshooting and analysis.
• Experience with Linux, Windows, and VMWare.

Travel Requirements Under 25%
Relocation Provided None
Position Type Experienced
Referral Payment Plan Yes