Operations Leading Hand

The Sovereign Hill Museums Association is a not-for profit community-based organisation that includes: Sovereign Hill Outdoor Museum, Sovereign Hill Hotel, AURA and Narmbool, the Australian Centre for Rare Trades and Arts and the Australian Centre for Gold Rush Collections. It cares for a nationally and internationally significant collection of over 150,000 objects and protects the tangible and intangible cultural heritage of the Victorian gold rush.We are an Australian tourism icon that attracts some 500,000 visitors annually. The Outdoor Museum is internationally renowned as a living museum featuring rare trades, and programs and experiences that interpret a pivotal point in Australia's history. In all, some 350 staff work to bring our gold-rush story to life. They are supported by over 250 volunteers.We have an exciting opportunity for an Operations Leading Hand to join our team of leaders at Sovereign Hill. This role will see the successful candidate overseeing the daily running of the Operations Department, to ensure the department is both effective and efficient. You will work closely with the Head of Museum Experience in developing staff rosters, collaborate to ensure daily activities are planned, and support and lead staff on service excellence.These roles will ideally suit applicants with the following competencies:- Previous experience within the Interpretative Operations Department is preferred.
- Excellent written and verbal communications skills, an outgoing personality and the ability to build rapport with staff and visitors
- Ability to work as part of a team
- Demonstrated high level of customer service skills
- Basic to intermediate computer skills in all areas of Microsoft OfficeChild Safety and Criminal History Checks - Sovereign Hill is committed to child safety. We want children to be safe, happy and empowered. We support and respect all children as well as our staff and volunteers. Our recruitment and selection processes ensures certain pre-employment screening and compliance clearances are undertaken before employment is offered.If you apply for a role with Sovereign Hill you will be asked to make certain declarations regarding OHS, Child Safety and you will also be required to complete a National Police Check and attain a valid Working with Childrens' Check.Diversity and Inclusion - Sovereign Hill welcomes and encourages applications from diverse backgrounds and provides equal opportunities to all who wish to apply.Applications for the role close at 11:59pm on Monday 13th May 2024.