Operations Manager

About HT Services

HT Services is an established privately owned Australian premium commercial cleaning business operating nationally and managing a range of diverse contracts including schools, office spaces, shopping centres and airports across the country.

Originally formed to address the problems property owners were having with cleaning service performance and care, today HT Services is recognised for its high-quality service, responsiveness, and attention to detail.

The Opportunity

On the back of a sustained 10+ year growth period we are excited to be adding another experienced and energetic Manager to our senior operational management team who will be responsible for one of our multi-site service delivery portfolios in WA. The role has between 3-5 Area Manager direct reports who in turn are responsible for site service delivery. 

The Role & Responsibilities:

Reporting initially to the Chief Executive Officer, the person we are seeking will have the following profile and ambition:

• Already a proven leader/manager with natural people skills and a deep understanding of building effective working relationships and teamwork. 
• Absolutely thrives in leading, managing and developing people to be the best in their roles – you see this as the centerpiece of your broad skill set and value proposition.
• A team player, big on the right behaviours building a great working environment for all to enjoy.
• Well versed with OHS and other operational compliance regimes.
• Recognises that daily communications and onsite presence are key to succeeding in the role.
• Confident to build knowledge quickly to be able to adopt current best practice and company standards to   then lead/manage the cleaning equipment, tools and consumables sourcing and usage requirements.
• Well organised, with an eye for detail and administratively competent and comfortable with using normal modern day business technology and systems.

The key to success in this role is maintaining a constant presence in the field with both Area Managers and Clients, and being able to efficiently onboard, train, develop and support the Area Managers to ensure HT Services Clients are serviced to our ambitious standards whilst delivering the expected commercial outcomes for our business.

Other benefits:

• Supportive and enthusiastic business owners who know the industry intimately
• Thorough 6-week onboarding program led by National Operations Manager 
• Expense card for essential client entertainment and staff support
• Opportunity for performance bonus scheme participation after qualifying period
• Enjoy fun and friendships across the HT work family, team events throughout the year
• Head office conveniently located in Fremantle

Your Skills and Experience:

We are seeking an experienced leader and manager of people and teams having at least 5 years line management experience within either the Commercial Facilities Sector or another multi-site operational service business where similar managerial demands and requirements formed a substantial part of the role.

Experience within the cleaning or facilities management industries is advantageous but not essential.

You can: 

• Become a consistent role model of HT’s culture and behavioural standards for all Area Managers and Site Cleaning Staff
• Onboard, train, develop and support Area Managers in all aspects of their site management role once familiar following an initial 6 week induction period 
• Motivate and communicate effectively with team members, suppliers and clients and solve problems quickly as they arise.
• If needed, be relied on to get your hands dirty and get stuck in when required to help the team if needed.
• Supply a current Australian Drivers Licence
• Satisfy Police Clearance checks

Qualifications

Ideally, a Group Operations Manager will have undertaken relevant training with previous Employers, or if a prior owner of a commercial multi-site services business, has extensive operational and site management expertise.

Desirable but non-essential qualifications include:

• Formal Management and/or Supervisory qualifications or structured training 
• Train the Trainer Qualifications 
• Business Management and Administration Certifications 
• OHS/First Aid Management Certifications
• A general knowledge of the Commercial Property Industry and stakeholders involved
• Proven manager of people and teams involving between 50 -100 employees

If you love leading and managing people and enjoy the flexibility that comes with managing varied and at times demanding schedules across multi-site operations,  then this is a fantastic opportunity for you to be a part of our  dynamic senior operational management team and we encourage you to register interest by submitting your CV and a short covering letter. 

If this sounds like a job for you then please apply!