Operations Manager

Position Available: NDIS Service Provider Operations Manager

Are you passionate about making a positive impact in the lives of individuals and families within the NDIS community? We are a dedicated NDIS service provider, committed to offering exceptional support services tailored to our clients' needs. With a team of compassionate and highly trained staff members, we provide a range of short and long-term supports, including Supported Independent Living (SIL), overnight support, Support Coordination, and Plan Management.

We are currently seeking a dynamic leader with extensive NDIS experience to join our team. The ideal candidate will possess exceptional leadership skills, a keen eye for detail, and a deep sense of compassion. This individual will excel in big-picture thinking, communicate effectively across various audiences, and prioritize outstanding customer service.

As a modern leader, the successful candidate will understand their own strengths, adapt to diverse situations seamlessly, and inspire their team to achieve essential outcomes. With a professional demeanor and a confident approach, this individual will foster a culture where every team member feels valued and recognized for their contributions.

Key Responsibilities:

• Lead the operations team in coordinating, planning, and executing operational activities.
• Develop and implement strategies to enhance our services for NDIS participants.
• Build and maintain strong relationships with NDIS participants, understanding their needs, and coordinating services accordingly.
• Manage referrals, create service agreements, and ensure timely follow-up on service delivery.
• Foster strong relationships with Support Workers to ensure dedication to client care, compliance, and performance.
• Lead recruitment processes to attract and retain high-caliber staff.
• Coordinate staff rosters to ensure optimal client care.
• Conduct performance management of staff members.
• Build and maintain relationships with stakeholders, including clients, families, partners, and regulatory bodies.
• Assist in identifying and developing business opportunities, forming strategic partnerships to expand the organization's reach.
• Work closely with the Accounts Manager to manage budgets and ensure financial sustainability.
• Ensure compliance with NDIS standards and regulations, implementing policies and procedures to maintain high levels of compliance.
• Provide flexible support for urgent operational issues outside of regular business hours.
• Develop and implement plans to improve operational effectiveness and efficiency.
• Communicate effectively with management teams to confirm the execution of company processes.

Qualifications:

• Prior experience in operational management within the care sector, preferably NDIS.
• Strong leadership skills with the ability to motivate teams.
• Excellent organizational skills and ability to meet deadlines.
• Exceptional stakeholder management and relationship-building abilities.
• Business acumen with experience in business development and financial management.
• In-depth knowledge of NDIS compliance and regulatory requirements.
• Ability to work flexibly and respond to after-hours emergencies.

Personal Attributes:

• Professional demeanor.
• Confident manner.
• Positive approach to change.
• NDIS Check Clearance.
• Working With Children Check Clearance.

If you are ready to take on a rewarding leadership role in the NDIS sector and make a meaningful difference in the lives of others, we invite you to apply today! Join our team and help us continue to provide exceptional support services to our community.

Send your resume on this email
****@lhr.net.au
 
www.lhr.net.au
www.labourhireandrecruitment.com.au
Additional information

• NDIS Check Clearance.
• Strong leadership skills with the ability to motivate teams.
• Confident manner