Operations Manager - Hospitality

Operations Manager - Hospitality

Permanent, Full Time Role

Competitive Salary + Super + Salary Packaging

Based in South Perth with travel across the Perth Metro area required

At RAAFA we are proud of our heritage. We are proud of the services we deliver. We are proud of our people.

Our core values underpin who we are, our collective behaviors and the way we operate. It is simply a way of being and what we define as the RAAFA way. Our amazing culture results showcase the organization and our people who are able to make a real impact to the lives of those we care for every single day.

We are proud to be creating communities open to all. Our Seniors Living services are connected and offer a continuum of care to people living across our seven large, active and vibrant retirement living estates. Whether it's one of our five warm and welcoming residential aged care homes or our in-home individualized care and services provider, RAAFA Connect, we are in the business of people looking after people.

RAAFA are excited to be able to introduce the role of Operations Manager - Hospitality to the organisation. This role will focus on achieving high customer satisfaction by providing multi-site support and leadership to our teams, continually improving the service to our RAAFA Clubs and Aged Care homes. The role will require travel to sites in Mandurah, Merriwa and Bull Creek.

Benefits to you:

• Competitive Rates - RAAFA Continues to support our people with competitive salary!
• Salary packaging – as a non-profit organisation, you can salary package up to $15,899!
• Free onsite parking – all sites have free onsite parking with plenty availability!
• Career & Development Paths – RAAFA offers various ongoing career development opportunities!
• Employee Assistance Program - Access confidential counselling services for personal or work related issues!
• Employee Referral Program - earn bonuses for recommending friends!
• Discounted Services - including health insurance and gym membership!
• Corporate Zoo Membership - Visit Perth Zoo for free!
• Supportive culture - be welcomed into an organisation who provide a supportive, friendly and positive culture within all of our staffing groups!

The role and you:

• Assist our Manager of Hospitality Services in providing leadership to the hospitality teams on site
• Proactively look for ways to continually improve the hospitality services model across the organisation
• Drive excellent customer service, assist with complaints and drive customer growth
• Drive promotions and functions
• Assist in making sure financial accountabilities
• Lead, supervise and train all Front of House Staff associated with the Licensed Clubs
• Have extensive experience managing a multi-faceted Hospitality service in multiple locations
• Demonstratable experience leading and motivating a team
• Experience dealing with budget plans, financial management practices, and related business systems
• Experience working with Catering software systems
• Understanding of the Aged Care Accreditaion Standards.

What you need to do:

• Update your resume
• Be eligible to work in Australia
• Satisfactory National Police Certificate (on commencement of employment to be within six months from date of issue) or willing to obtain one
• Be up to date with your COVID 19 and flu vaccinations
• Click “Apply to this Job”

For more information, please call or email us on 08 9711 71***or ***************@raafawa.org.au

RAAFA WA reserves the right to withdraw, shortlist and interview applicants prior to this date