AddressAbout us….
13SICK, National Home Doctor is Australia’s largest network of home visiting doctors with over 30 years’ experience in providing quality healthcare in the home, in community settings, at aged-care facilities, or within a general practice.
We pride ourselves on clinical excellence and the delivery of exceptional service to patients. With services across Australian capital cities, we are constantly expanding our network and service delivery areas. We currently service 80% of Australia's population, including most capital cities and several major regional locations.
Our Mission is “To provide exceptional healthcare when and where it is needed”.
This unique opportunity…
The Operations Manager is responsible for the operational effectiveness of our service delivery on an ongoing basis. This role encompasses the full scope of an operations manager responsibilities; staff hiring, management and engagement, the day-to-day efficient operation of the State and dispatch teams, reporting, and identifying and leading process improvements. This encompasses demand planning, doctor rostering, dispatch performance, analysis and regular engagement/management of the doctor cohort.
About you…
Ideally you have worked in Healthcare with Doctors previously and you understand how to streamline and imbed processes, lead, develop, and most of all, motivate your team who consist of a large casual population. Your ability to work across disparate teams in numerous locations (Melbourne, Brisbane and Adelaide) to create a unified team, that fosters a high performance and engaged team culture.
You have a logistical approach to problem solving and enjoy the challenge of applying this thinking to a business which has a positive attitude to change. In this role you will draw heavily upon your ability to influence, collaborate and engage.
The role is based in our Richmond office in Melbourne Monday to Friday, however as Doctors are on the road weekdays from 6pm, Saturday from 12 noon, and all day Sundays and public holidays, there will be flexibility required to provide escalation support over weekends or public holidays for your supervisory team.
Key areas of focus.
- Operations – Deep collaboration to ensure co-ordination of Doctor training, rosters, communication, medical stock, and Patient visits
- Financial control – Understanding of revenue and cost drivers including budget management responsibilities
- People management – Recruitment, induction, rostering, training, performance management, monitoring of key performance indicators and employee experience.
Our ideal candidate brings….
- General Practice Management desirable
- Strong written and spoken communication skills
- 2+ years in the position or similar
- Experience managing a healthcare operation or logistics operation, demand or workforce planning.
- Bring an ownership mentality with a bent toward process improvements
- Good critical thinking and problem-solving skills
- Ability to challenge respectfully but strong sense of teamwork and collaboration to drive desired outcomes
- You are a doer, who can juggle conflicting priorities
- Your ability to navigate cross functionally will see your demonstrable collaborative, communication
- Strong people leader able to win the ‘hearts and minds’ of your team.
The delivery of healthcare services is evolving in Australia, and this is interesting time to join us on our mission and make an impact. We provide flexible working opportunities, and longer term career growth as our organisation broadens our services.
