AddressBest Gift Group specialises in creating unique and high-quality offerings through our multi-vendor platforms and pride in being one of the fastest growing experience providers in the hospitality, wellness, wine and experience industries. We are the proud home brand of Australia’s favourite editorial directory and gift card, Best Restaurants.
Our mission is to build memorable experiences for people across the country and worldwide. This past year, we’ve launched into New Zealand, alongside launching two new products and numerous programs for our Australian customers. We’re also transitioning into a brand-new Best HQ at Darlinghurst and believe in the power of work life balance and flexible workspaces.
About the Role:
We are on the hunt for an Operations & Corporate Sales Manager who's ready to roll up their sleeves and make some serious waves. As our Operations Manager, you'll be the mastermind behind efficiency and optimisation. You'll also be in-charge of corporate loyalty programs, corporate sales, operational excellence, and keeping our customers super happy. If you're all about driving revenue, optimising operations, and having a blast while doing it, we should talk!
What You'll Do
- Develop and implement strategies to expand and grow corporate loyalty channels, focusing on customer retention and increased engagement.
- Lead corporate sales efforts, identifying and pursuing new business opportunities, strategic partnerships, and corporate sales.
- Oversee inter-department operations that directly contribute towards revenue, ensuring alignment with the company's goals and profitability targets.
- Develop and execute a reputation management plan to strengthen the company's position within the industry. Ensure excellent customer support to build strong relationships and enhance customer satisfaction.
- Implement cost-control strategies without compromising quality or operational efficiency.
- Forge strong relationships with key stakeholders, including customers, suppliers, and business partners, to enhance commercial opportunities and support business expansion.
- Collaborate with the CEO to develop and implement short, medium, and long-term strategies that align with the company's vision and goals. Create and implement new initiatives that support the company's broader objectives.
- Ensure day-to-day operations are in line with strategic objectives, driving profitability and maintaining competitiveness. Identify and execute opportunities to improve financial performance through revenue growth and expense optimisation.
Your background
- A keen interest in and 1-3 years of background in business operations, revenue operations or management
- A track record of exceptionalism, delivering tangible outcome
- Experience working in a start-up, scale-up or high-growth business
- Excellent communication skills at all levels, with the ability to explain concepts, changes and feedback effectively
- An entrepreneurial mind with Perceptive, inquisitive, and forward-thinking
- Extreme positivity and a can-do attitude
Our Perks & Benefits
- An incredible and supportive team culture
- Excellent Remuneration package.
- 50% Discount on ALL our vendor partners, that’s right, including the Best Restaurants and wineries across Australia and New Zealand.
- Travel Benefits
- A flexible workspace to support different life stages and preferences. An all-year-round hybrid work culture.
- Allowances dedicated to empowering you to identify learning that’s right for you. We are huge advocates of nurturing vs replacing.
Our Work Culture:
For over 55 years, Best has had way too many industry innovation firsts and we’ve done it all by being curious and determined. We don’t shy away from the fact that we expect a lot from our employees and expect them to be the smartest of the lot. We are in superhuman growth mode with targets getting ambitious each year and want people who are curious, positive, challenge expectations and always look to make a difference. We want people that bring great energy, are natural leaders, work in the business like it's their own and constantly push the boundaries with being creative problem solvers.
We’re small, mighty and super effective, with a team of entrepreneurs obsessed with getting better each day. We’re passionate about what we do and take great pride in our work and growth. Despite being 55 years old, we still operate with a startup mentality constantly adapting to change and making things happen irrespective of limitations. Honest, open conversations and an equal voice drive us in a growing our organisation to bring about change we can touch. If you’re interested in the role but don't check every box, apply anyway, we’d love to hear from you.
